eDesk ‑ Multichannel Helpdesk

Customer Support, Unified AI Inbox, Live Chat, Auto-Feedback

A partire da $69/mese. Prova gratuita di14 giorni. Possono essere applicati costi aggiuntivi.

Elementi chiave dell’app

  • Velocità testata: nessun impatto sul tuo negozio online

Sezione dei valori chiave

Centralize customer messages

All customer queries from your Shopify store, marketplaces, emails and social channels in one place, so you'll never miss a ticket again.

Automate tasks, reply faster

Set automation rules and let our AI tools analyse customer queries and automatically suggest response so you can reply in just one click.

Chat with buyers, drive sales

Boost your sales through customer service and help webstore visitors, in real time, at the peak of purchasing intent, with our Live Chat.

eDesk ‑ Multichannel Helpdesk

eDesk ‑ Multichannel Helpdesk

eDesk is an eCommerce helpdesk for brands and multichannel online retailers, integrating with the world’s leading marketplaces, social channels and of course Shopify. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. Entirely eCommerce focused, eDesk helps online retailers deliver extraordinary customer service, everywhere they sell.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries easily, building loyalty, and driving repurchase.

As now part of the suit of growth products, eDesk Live Chat helps you turn web visitors into customers by supporting them at the height of their purchase intent, in real time. Foster personal relationships, build credibility and generate more sales, with the power of live communication.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s AI-powered auto-responder feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

When handling customer tickets, its AI automation suggests the ideal answer and translation so your customer support team can reply faster, and in any local language. Scale your business internationally, with confidence that you can support your customers no matter what language they speak.

If you want delighted customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

  • Happier customers
  • Deal with more customer queries in less time
  • Win sales from your competitors with increased positive reviews
  • Respond faster than your competitors
  • Perfect for teams working from different locations
  • Improve team performance with better reporting

More features

  • Centralized inbox for all integrations
  • One-click invoice generator
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • Auto-translate & AI responses
  • Respond faster with snippets and templates
  • Built-in autoresponder
  • Instantly respond with live chat

Data di lancio

Si integra con

  • eBay
  • Amazon
  • Facebook
  • Twitter
  • Walmart
  • Instagram
eDesk ‑ Multichannel Helpdesk

eDesk ‑ Multichannel Helpdesk

eDesk is an eCommerce helpdesk for brands and multichannel online retailers, integrating with the world’s leading marketplaces, social channels and of course Shopify. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. Entirely eCommerce focused, eDesk helps online retailers deliver extraordinary customer service, everywhere they sell.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries easily, building loyalty, and driving repurchase.

As now part of the suit of growth products, eDesk Live Chat helps you turn web visitors into customers by supporting them at the height of their purchase intent, in real time. Foster personal relationships, build credibility and generate more sales, with the power of live communication.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s AI-powered auto-responder feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

When handling customer tickets, its AI automation suggests the ideal answer and translation so your customer support team can reply faster, and in any local language. Scale your business internationally, with confidence that you can support your customers no matter what language they speak.

If you want delighted customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

  • Happier customers
  • Deal with more customer queries in less time
  • Win sales from your competitors with increased positive reviews
  • Respond faster than your competitors
  • Perfect for teams working from different locations
  • Improve team performance with better reporting

More features

  • Centralized inbox for all integrations
  • One-click invoice generator
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • Auto-translate & AI responses
  • Respond faster with snippets and templates
  • Built-in autoresponder
  • Instantly respond with live chat

Data di lancio

Si integra con

  • eBay
  • Amazon
  • Facebook
  • Twitter
  • Walmart
  • Instagram

Prezzi Prova gratuita di14 giorni

Vedi tutte le opzioni di prezzo

Essentials

$69/mese

o $59/mese fatturato a $708 una volta all’anno

$29 per each additional 100 tickets.

  • Unlimited Agents
  • Smart Inbox
  • Live Chat
  • AI Auto-Responder
  • Automation
  • Auto-Review
  • Up to 5 Sales Channels
  • 300 tickets/month incl.
  • 10+ features

Growth

$229/mese

o $199/mese fatturato a $2,388 una volta all’anno

$29 per each additional 100 tickets.

  • Everything in the Essentials
  • Auto-translate
  • Advanced Reporting & Insights
  • Up to 10 Sales Channels
  • 10 Custom Fields
  • 1,000 tickets/month incl.

Scale

$289/mese

o $249/mese fatturato a $2,988 una volta all’anno

$29 per each additional 100 tickets.

  • Everything in the Growth
  • Unlimited Sales Channels
  • 1,500 tickets/month incl.
  • Want unlimited tickets? Check out our Agent-based pricing model.

* Tutte le spese sono fatturate in USD.
** Gli addebiti ricorrenti, comprese le spese per utilizzo o mensili, sono fatturati ogni 30 giorni.

Recensioni

4.7 stelle su 5

La valutazione complessiva riflette lo stato attuale dell’app. Tiene in considerazione tutte le recensioni relative all’app ma dà priorità a quelle più recenti.

  • 5 stelle su 5
    Il 77% delle recensioni ha 5 stelle
  • 4 stelle su 5
    Il 19% delle recensioni ha 4 stelle
  • 3 stelle su 5
    Il 0% delle recensioni ha 3 stelle
    0
  • 2 stelle su 5
    Il 0% delle recensioni ha 2 stelle
    0
  • 1 stelle su 5
    Il 4% delle recensioni ha 1 stelle

Game of Bricks

We just started to use eDesk. As for now seems very nice + customer support is very good. We have a few issues but their technical team already handling them. Recommend. *****UPDATE*****
Unfortunately, when somebody sends a message to you and you will reply to it, it will be created as a new thread to the person. So every time you reply under the same thread, the person in the email will see it as a separate thread for each reply. I informed about this customer support and the only "solution" they provided is to leave it as it is or to delete and reinstall the app which would remove all our messages....

Risposta dello sviluppatore

20 gennaio 2022

Hi, I'm sorry to hear you haven't been satisfied with the product so far. I am going to assume the new ticket creation is linked to our etsy integration? My name is Eamon and I would like the chance to turn this review around. I f you have some time free tomorrow Friday or next week I would like to give you a call and we can share screens to better guide you around edesk. I'll reach out to you on email also via our existing tickets.

Kind Regards
Eamon
Customer support manager

https://www.edesk.com/integrations/shopify/

The Magic Toy Shop

Handling customer tickets definitely becomes much quicker and easier after using edesk. It has a great support team that handles any queries quickly and resolves them for you. We are happy to use this app. Would love to have an integration option with the onbuy marketplace aswell.

Pets Purest

Great team who provide a great service thank you. Really helpful app which makes managing customer service so much easier.

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