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Was this the worst experience I had with a fulfillment company? No, but the second worst.
Most of the 5 star reviews are beginners that seem to have low volume and are looking for an alternative to AliExpress. Compared to AliExpress, yes it is better I guess. But I don't think thats the standard to compare it based on.
Literally everything takes forever.
- It took them 5 days to book in payments I made to the wallet. All payments were sent from an EU Euro account to an EU Euro account via instant transfer which means the money is in their account within SECONDS. it took them days each time. This lead to weeks and weeks to get inventory in because the following steps took just as long.
- Placing single orders always takes longer, because supliers order single products from the manufacturer and have to ship them. After almost 10 years in ecommerce I know that this takes on average 2 days within china. With them it takes 5 days on average JUST to have the product in their ware house. Then another 1-3 days to actually ship the product. So processing takes 1 week on average - ridicoulous.
- They quoted me stock orders that would take multiple weeks to be shelfed. Upon asking why it take so long they said the manufacturer has to produce them first. So I told them to look for another manufacturer as there is TONS of manufactureres producing them and having them on stock. Just the fact that I have to tell them to do this is embarrassing. My new supplier has inventory on the shelf within 2 days proofing my point that there are tons of quality manufacturers that have the product.
- Their dashboard is super laggy. Bugs everywhere. Search functions do not work which makes it horrible to look for orders.
- Their chat NEVER WORKS. half the time I click on it and it just does not open. Funny thing is the whole communication with them is through that chat.
- The customer support is just bullshitting you with corporate like replies, which already triggers me. They are always explaining in a lengthy way how innocent they are. Most of the time they just explain how bad their processes are.
I am so glad that I did not go through the rest of Q4 with them. We just processed a couple hundred orders with the new supplier which works LIKE A BREEZE plus delivery time is 30% faster.
Never ever again. I even have my new supplier reship orders that caused problems witht them because I don't want to be bothered talking to them.
We thank you for sharing your detailed feedback. We are sorry that our service did not meet your expectations and would like to address your concerns while reaffirming our commitment to continuous improvement.
Checking the orders you placed, they all were immediately confirmed except one due to payment via bank transfer, however it was anyway confirmed within two business days, which is fairly common processing time for the mentioned method. Please note the bank transfer, while quick, does require a manual verification before confirmation to ensure security and accurate registration of the amount. This step can sometimes take a bit longer than expected. However, we appreciate your feedback and will continue to work on optimizing the process.
Upon review, we also found that for your orders with stock available in our warehouse, processing was completed in about one business day or sooner. Only for the orders where stock had run out, process took a few extra days because the item needed to be repurchased from the supplier and local shipments in China usually take 2-3 days. Please also note that once we receive any item, we perform a quality check to ensure the goods are in perfect condition before packing and shipping. We understand that waiting can be frustrating, but this process is in place to protect the customer, ensuring the highest quality and reliability. However rest assured, we are committed to improving these timelines further.
Regarding production times, the reason for the wait is that we usually aim to carefully select our suppliers, prioritizing those who can guarantee the highest quality standards, even when this results in longer production times. This approach is designed to protect our customers by providing products that meet high-quality criteria. We apologize if we did not understand that, in your specific case, speed was a higher priority than quality. In the future, we would be happy to discuss personalized solutions that better meet your operational needs.
We are sorry about the expierence you faced with our system and communication, we understand that the use of all the services and features that we offer on our dashboard may be challenging for a new user, your feedback will surely guide improvements to our platform for a more user-friendly experience. However, to help you better understand how to make the most of our system and all available automations, we have offered several times to arrange a dedicated call. This would have allowed us to assist you directly and personally, but you did not wish to proceed. We understand, though, that you may not have had the opportunity to accept these proposals.
We are glad to hear that you have found a supplier suitable for your needs and hope that your business continues to thrive. Our goal is always to support our customers in the best possible way, and your feedback is an important opportunity.
If you would like to give us another chance in the future, we would be happy to demonstrate all of our benefits with dedicated assistance.
Once again, thank you for your collaboration, and we wish you all the best for your business.
My experience with this service was the worst ever! I try to point the main issue i had: 1) 20-to 30 days delay on shipping time, payed as special line or fast line for a loss of 600$ of products (ofter never arrived) and bad reviews from customer. 2) NO REFUND is possible to ask even if the package arrived damaged (with picture proof) or with extraordinary delay. 3) Product and Shipping price changed all the time, even after you payed for a single order. they send you an email notifying that the price has changed. And you have to pay extra if you want it shipped. 4) I had few products left on my inventory and they asked me ridicolous amount of money to be shipped at my wherhouse. 5) They charge twice if you have an order with the products for a single customer. Even if the product is light, they might ask other 20$ to ship for a ridicolous excuse that they need to make double package. Sometimes even for one single products. 6) They DO NOT make any quality check. I had the impressione most of the time that they don't even treat your shipping, but simply pay the manifacture/supplier to ship on their behalf 7) In my experience, the little time i sued Aliexpress for some emergency, it worked much much better. This guys do not have any clue with good shipping and se4rvice. They use very cheap shipping service and charge as it is DHL or UPS. STAY AWAY FROM THEM IF YOU DO NOT WANT TO LOOSE MONEY!!!!
Dear Raffaele,
We are really sorry to hear that you are not satisfied with our service. We rely on the best shipping companies in the market right now: Yun, 4px, Wb etc. All of your orders shipped by us were delivered on time and the few parcels that got delayed due to Covid situation or bad weather conditions, from our record, your orders never reached such a high delay as 20 days.
We did issue refunds to you for those requests eligible and following the requirements indicated in our General Dropshipping Return & Refund Policy.
For those refunds that were not refunded by us, in fact, PayPal itself decided, after gathering all necessary info, those refunds were not eligible.
Besides, if you use Dropshipping to sell goods with Amazon, there is a high possibility of having a customer complaint, because Amazon’s customers are used to fast shipping, such as Amazon prime, that delivers in just a couple of days. So, we strongly suggest being clear with your customer about the shipping time.
Shipping price can be updated for many reasons such as peak season, weather conditions and Covid.
We do care of your inventory, that’s why we sent you a reminder every 2 days to give us your supplier address, however you never provided it.
We quoted your inventory shipping via DHL since we had no choice but to choose DHL, because you have zero tolerance for delay and DHL was the only method appropriate for you. We never charge twice our customers. There is only one scenario in which we are forced to split the order when it’s oversize or overweight and the only way to solve this it’s dividing the order and saving your money.
We do help our customers to check the products and many of them appreciate our service to catch for them defective items before shipping.
We do make a random check but our customers can have a full quality control on their goods, if interested, as a complementary service.
We do value and cherish all of our customers, however business is mutual cooperation and benefits, we work hard because our customer success is our success. Hope our customers can cherish our hard work as well. Business is to create win-win for both parties, not only one side.
0.5 Stars for this app until they actually make an effort to provide good descriptions (including Info like manufacturer part number MINIMUM) and product photos that do not have chinese characters and better quality to actually edit them. 0.5 Stars For the rest of things that need improvement.(Long list)
I will modify my review when this app will actually be OK.
Thank you.
Hi, I'm really sorry for your disappointment, but maybe I can assist you with some of these problems. The pictures on the catalog are the pictures uploaded by the suppliers, but we offer the possibility to shoot professional pictures, videos and 360° renders by clicking on the button extra. About the number of products, if you don't find what you are looking for you can always ask for a quotation for a new product for free, Product Tab> Find New Products. For any other questions please DM us in Chat.
Very bad experience with this app. I do not recommend it.
I placed an order on 1st of December and today is 9th of December and the order is still not fulfilled. The customer service is very poor, almost non existent, they did not respond in chat since two days now! Very frustrated and disappointed! They say fulfilling orders takes 3-5 days, but 9 days have passed since I paid this order and still nothing!
Hello, With the greatest pleasure, I will give my assessment and it is absolute 0
I am trying to understand how people work for you and especially those who are looking for products that we consumers require. It is not normal for me to look for you to find women's dresses for me !!
It is not normal for me to look for a holiday decoration for you to send me a doll in a stroller !!!
this is not what i expected ! I was waiting over 1 hour to look for product! after that, plus 1 hour to find shipping cost. And all this, with 30 items per month! no, thank you!
Thanks for your feedback, I'm sorry that you were disappointed by our service, but waiting one hour for a new product quotation is not so bad in the end. Our product quotations are made by our Image Recognition Software and depending on the number of products in the queue, they can be immediate or take up to one hour, but still, they are pretty fast compared to fulfillment centers or agents. If you ask for a new product quotation to a sourcing company or to an agent you need to wait for days, not for one hour.