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Love it! I can put in a number of categories & questions. Plus when I hit a snag, the support was quick and easy to understand. Highly recommend. Plus able to customise to suit my theme, so many options
The backend is inaccessible and no one has responded to the inquiries.
We love the ease of creating the FAQs and the look and feel of our pages. Their customer service is fantastic, very responsive and always there to help or fix our issues immediately. We highly recommend this app!
La app contiene muchos errores, deja de funcionar y el servicio al cliente no responde tus mensajes. No la recomendamos este 2025.
Hi there,
This is Liam from Yanet team here. Hope you have a great day.
First of all, I would like to express my deepest apology for the unwanted experience that you have with us.
However, we have send you an email as well as the collab request with our access to your store to check it and update it further for you but we haven't received a response from you about it.
We have tried to send you a collab request again to check it further and hope to resolve it as soon as possible for you.
Best regards,
Liam
Very effective and easy to interact with. Recommended !! Awesome customer services :)
Can't open or manage the app
I was looking for a FAQ app that could work as a 'section' for my loyalty page. While it worked (FAQ appears as text only) it didn't keep to the template style I had wanted, but it works when it's on it's own FAQ page. There are lots of template choices for you to choose from and you can customise if you just want it on it's own FAQ page.
The customer service from Liam has been fantastic! and the response time was very quick! It's a shame the app wasn't suitable for what I needed, otherwise I would be keeping it.
The customer service staff was very patient and professional and solved my problem efficiently.
I recently tried Yanet FAQ, and I must say, the service is excellent! The app is user-friendly, and the customer support is top-notch. They respond quickly to any questions or doubts, and their team is very diligent and professional in addressing all inquiries. They handle adjustments efficiently and guide you through the process patiently. Overall, the experience with Yanet FAQ is delightful. I highly recommend it to anyone looking for a reliable and user-friendly app with great customer support. Kudos to Tracy and the team for their dedication to excellence!
The app isn't opening, not here in the App store nor on my website. My FAQ page is now empty. What's happening and why are users not informed about technical problems?