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UPDATE: ALTHOUGH i STILL HAVE NO IDEA HOW THE APP WAS INSTALLED IN MY STORE A YEAR AFTER I UNINSTALLED IT, AND I UNKNOWINGLY PAID FOR THIS APP FOR 1 YEAR - YOAST CUSTOMER SERVICE DID REFUND ME FOR 1 MONTH OF THAT TIME. I am not sure what happened and how the app was 're-installed.' Their 'goodwill' refund of 1 month I do appreciate.
i installed Yoast when I first started with Shopify. It did not help my shopify store in any way that I could identify - so I uninstalled it. When I uninstalled the app, payments were no longer being withdrawn from my account. Then, about a year later, Yoast was mysteriously installed again into my shopify store. I did NOT install this app. I was unknowingly paying for this app for almost a year ( partly my fault as i was not paying attention to my shopify bills closely) I was paying for nothing. I then uninstalled again and contacted Yoast. Yoast claims that they would not be able to install the app in my store without my permission.
Thank you for sharing your review. We take all feedback seriously and see it as an opportunity to both improve and clarify things.
First, we want to address a fundamental misunderstanding:
Though our app offers some improvements out of the box and without needing to take manual actions on these, the most important parameters for improving your SEO are by optimizing content on a regular basis and performing careful keyword research. Without perseverance in SEO efforts and proper optimizations, it is not likely to achieve substantial SEO results.
Regarding installation and charges, we'd like to make absolutely clear that an app installation through the Shopify app store cannot take place without the merchant's permission or specific code authorization. This is how the Shopify system works:
https://help.shopify.com/en/manual/apps/installing-apps#install-through-the-shopify-app-store
When an app is installed, and as long it remains installed, Shopify's billing system will generate charges for it until the app is uninstalled:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
This applies to all subscription-based apps available in the Shopify App Store, as Shopify determines its billing system at its own discretion. More information about Shopify app charges can also be found in this Shopify help article:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
In addition, the reference to other reviews about charges, also have to do with the way the Shopify billing system works and how app charges are generated by the Shopify system, as clarified in the responses we provided in those reviews, and the Shopify resource shared above.
In conclusion, there is nothing suspicious about the installation or charges, as our app abides by Shopify's system. If you are concerned about an installation that was not performed by you, please, reach out to Shopify's support for clarifications about your store's activity logs.
Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.
I have been looking for an SEO app to help with website structured data and found Yoast. Their customer support is excellent, and Sid gave a detailed demo on how to use this app and put away my worries about meta description. After the demo, he also sent me a lot of helpful materials. Thank you, Sid and Yoast. I will 100% recommend it.
Thank you so much for sharing your kind review!
Our priority is customer satisfaction and great support, so we are thrilled that we met that mark! We will also forward your feedback to Sid.
Should you need any assistance in the future, do not hesitate to contact us. We'd be happy to help! 🙂
Really useful tool to use daily to optimise our collections and products. Simple to find related keywords in the app and not over complicate it. Good for all team members to use as part of daily tasks, even those not as experienced in SEO as the explanations as to why you are changing something are really helpful. Links to more detailed articles are also very informative. When an issue came up with our theme clashing, it was quickly resolved and so very happy with the support side too.
Thank you so much for your wonderful review!
We’re thrilled to hear that you find the tool useful for daily optimization tasks and that it simplifies the process of finding related keywords. Our goal is to make SEO accessible and effective for everyone on your team, regardless of their experience level, so it’s fantastic to know that the explanations and detailed articles are making a difference for you.
We’re also delighted that our support team was able to resolve the theme clash issue quickly for you. If you ever encounter any more questions or issues, don’t hesitate to reach out—we’re always here to help!
The features are really basic, they are clearly still focused on Wordpress. Even the paid version offers no automated improvements or even bulk edits for Alt tags!? There are definitely better apps out there, this is very average, actually below average
Thank you for sharing your review. We sincerely appreciate your feedback, though we are sorry to hear that our app does not meet all your expectations.
While we understand you would like to have more options available in our app, we'd also like to address the points you raised specifically:
1. When it comes to the features available in our Shopify app and those in our WordPress plugins, we want to clarify that is it not a matter of platform focus. As WordPress is an open platform and Shopify is a closed one, there are certain restrictions/limitations when developing features, as we can work with what is offered by Shopify's API. We do understand editing alt text in bulk (besides the bulk edit options we currently offer) would be a useful option, which is why we have a feature request for this to be developed as a feature or an integration.
2. In regards to what our app offers to merchants as well as automated improvements, we understand our app may not match all merchant profiles and needs, so we want to clarify some of the main features our app offers.
- Our app lets you optimize your content for your desired keywords (Focus keyphrase field).
- The app will output product-specific structured data in the source code of your product pages. This helps your products get rich results in search engines, improving your clickthrough rate (stitched automated schema output).
- The app automatically takes care of the technical SEO details (according to best holistic and content SEO practices and search engine guidelines in order to be less vulnerable to core search engine updates).
- You can control and optimize how your search results look by letting you set your titles and meta descriptions and influence the search engine results.
- You can also control how your products will look on social media when they are shared (Social appearance control).
- Access to Yoast Academy premium online courses for you or your staff.
Rest assured our team is doing everything possible in order to provide more features (including certain A.I. automations) and value in the near future, so you can get the most out of your existing subscription.
Thank you again for sharing your feedback. We appreciate it greatly, as it will help us improve our app and better serve all our app users.
To be honest, this tool made my website worse that it was, the suggestions made by this APP were outdated and definitely not professional
Edit: not only this app ruined my website by suggesting old / outdated practices about the SEO title, now I cannot change anything as the Yoast SEO will remain forever in the backend code of my online store, it's impossible to delete it even after deactivating the app as per their instructions, do not use this app, you can't ever remove it
April 4 update: we are adding this update in a last attempt to notify you of our follow-ups, through the Shopify review system and for visibility purposes.
If you need any further assistance or can share more details, kindly let us know via email. Our support team remains at your disposal and would be happy to help in any way possible.
March 31 update: Thank you for your update review though we're sorry to hear that you still have an unpleasant experience. We can understand how this can be troublesome so we would like to see how we can clarify things and assist you.
Firstly, we would like to clarify Yoast SEO is in constant and direct communication with all search engines in order for our app to be always up to date and follow the best SEO practices and standards.
However, we do take your update into heart and we look forward to your detailed feedback in our email so we can see how we can potentially make improvements.
Regarding the code, we can see that there is no longer output coming from our app in your store's source code, but if you followed our process and you still see leftover code in your theme files, this may be due to an interruption of the process by another app possibly or theme structure.
In all cases, we will soon reach out to you with an additional follow-up email and provide additional assistance. As soon as we receive a response and store access from you, we can have a direct look at your setup and fix any related issues.
We're looking forward to your response and helping you as soon as possible.
March 28 reply: Thank you for sharing your review, though we are sorry to hear about the experience you had.
Based on your feedback, we would like to know more about what exactly happened with your site and why, so our team will soon reach out to you via email and address your concerns directly.
Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.
We're looking forward to hearing from you and helping as best we can.
Do not install it. After uninstalling, it removed the meta and title and put American Express everywhere. You will need support to get your shop back.
March 28 update: we are adding this update in an attempt to be notified through the Shopify review system and for visibility purposes.
Based on our logs, we noticed that you followed the suggested uninstallation instructions on March 14, and your source code no longer has Yoast SEO output. We also checked your meta description and SEO title, and there is no reference to American Express, so the issue no longer occurs after the right uninstallation steps were taken.
Please do provide your confirmation that this issue has been resolved or if you need any further assistance. Our support team remains at your disposal.
March 14 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.
Based on the details you shared here, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process (we also noticed leftover code from another SEO app).
Fortunately, there is no need for time-consuming manual code removal or additional (which we can do for you if requested) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.
Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.
Once this is done, the Yoast SEO code should be completely removed from your theme files, and the metadata output will be restored to what you had before. But you can always contact us for any clarifications or further assistance if needed.
In all cases, we would like to see how we can help further on this matter, so our team will soon reach out via email.
Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.
Eating my words here. I'm not at a level yet where I can justify having Yoast SEO on my site. Yes it's cheap for most brands to be able to manage but with my company investment in other areas I have decided to uninstall.
One thing I will say is their support is honestly incredible. They are so quick to get back and have given me comprehensive personalised guides on everything, even down to uninstalling. Brilliant team running the Yost app, hopefully I will be back one day
Can't lie, did't really work for me. Nothing in addition to what you already get on Shopify. I uninstall and it somehow made my SEO worse by messing up all of my SERP and meta info.
UPDATE December 17th, 2023: Thank you so much for your kind and motivating words! Merchant satisfaction is a top priority for us, so we're delighted to know that our team did a great job helping you with the issue you experienced.
Please keep on using your MyYoast account (https://my.yoast.com/) for the free courses we offer, as these can help you step up your SEO game regardless if you use our app or not. And whenever you are ready to use Yoast again, do not hesitate to contact us for any assistance. We are here to help!
Response sent on December 13th, 2023: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.
Based on the details of your review, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process.
Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.
Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.
We noticed that you have already contacted us on this process a day after you left this review, so we will follow up via email in case you need any clarifications or additional assistance.
Regarding your feedback on how your SEO was affected after the uninstallation and on what our app offers, we'd like to clarify that for the former, that most probably had to do with the leftover code due to the missed deactivation step in the process.
For the latter, though indeed there are things that can be done by Shopify itself, our app offers several unique benefits like SEO and Readability analysis, Social media appearance control, automatic output of the right schema, canonicalization, and others.
Moreover, as SEO is more of a marathon rather than a sprint, it is quite difficult to get substantial results with only a few days of use. Constant optimization is required for the best possible results, and our app is always being updated to follow the standards (which change frequently) set by Google and other search engines. So though some things may appear simple or not needed for some stores, there is a lot going on "under the hood" and things that you can do to maximize the benefits of your top products/collections using our app.
In all cases, we would like to get to know more about the experience you had, see how we can help you further if needed, and provide additional clarifications to address your feedback and concerns. So our team will soon follow up via email.
Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.
As a developer, one of the most important to me with apps / Plugins is the support. I had an issue and contacted yoastSEO support. They answered me within less than 24 hours. They opened a ticked and after a while they released a bug fix for this issue! I am impressed with the serius they are taking their customers needs. Way to do. Beside of that, I would like to mention the progress the Shopify shop make with yoastSEO help on the SEO parameters. Thank you.
Thank you so much for your kind review and feedback!
Merchant satisfaction is a top priority for us, so we're delighted to know that our team did a great job resolving the issue you experienced and that our app is helping you progress with your SEO efforts. Keep up the great work!
If there is anything else we can help you with, feel free to contact us 🙌
Makes optimizing pages easy. Works well with Shopify. The team is helpful and responsive. Reported an issue and they kept me in the loop until it was resolved. Would definitely recommend!
Thank you for your kind review and recommendation!
We are very happy to know that you are satisfied with our app and the quality of our support services.
If there is anything else we can help you with, feel free to contact us 🙌
The app displays that it is safe to uninstall, but please take that with a grain of salt. After going through the theme's files, active Yoast code was found in the following sections*, even after deleting the app:
- password.liquid
- main-product.liquid
- header.liquid
- theme.liquid
- main-article.liquid
- meta-tags.liquid
- yoast-seo.liquid
* the code may be in even more areas than the ones above; perhaps Yoast can indicate where exactly its code is installed so anyone can double-check
It's extremely difficult and time-consumingto remove code from website/theme after deleting the app, leading to massively damaged SEO.
The problem we found: even after deleting Yoast, the code stays in your Theme file, and in our case was still active – pointing at empty data. It seems this app (Yoast) overrides the default Shopify theme code/settings when installed, then does not leave when Yoast is uninstalled. Web crawlers etc. are left reading empty values, which was destroying SEO results/data for the site.
If you have deleted Yoast and found worsened SEO results, make sure that it is not still running in your Theme's code. Contacting Yoast takes up to 24 hours for each response.
Overall, the app works, but after having tried multiple SEO apps, Yoast was the only one that overrode the theme's code and didn't amend the code when uninstalled.
Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.
Based on the details of your review, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process.
Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.
Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.
Once this is done, the Yoast SEO code should be completely removed from your theme files, but you can always contact us for any clarifications or further assistance if needed.
Regarding our response times, our support team is always here to help, and though sometimes it may take a bit longer to respond, in most cases, our replies are sent within a few hours.
In all cases, we would like to see how we can help further on this matter, so our team will soon reach out via email.
Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.
