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Bilder wollten sich zunächst bei der Grundeinstellung nicht hochladen lassen - ein kurzer Chat mit dem Support und dann per E-Mail die finale Lösung - ich bin sehr zufrieden!
Thank you so much for your feedback!
We're glad we could assist you quickly and that you're satisfied with the solution.
If you ever need anything else, feel free to reach out. We're always here to help! 🙂
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Reply using translation tool:
Vielen Dank für Ihr Feedback!
Es freut uns sehr, dass wir Ihnen schnell weiterhelfen konnten und Sie mit der Lösung zufrieden sind.
Wenn Sie in Zukunft weitere Fragen haben, stehen wir Ihnen jederzeit gerne zur Verfügung! 🙂
Having the Yoast app isn't just having an app to support your SEO work, its a team of experts that are so helpful and willing to help you where needed. I couldn't recommend them highly enough.
Hi there,
Thank you so much for your wonderful feedback about Yoast SEO for Shopify!
We are thrilled to hear that you find our team of experts helpful and supportive in your SEO journey. Your recommendation means a lot to us, and we are committed to continuing to provide the best support possible.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Coming from Woo to Shopify. So this was a no brainer for us. We like to rely (again) on Yoast for decent SEO handling. Also a good customer service.
Thank you so much for your kind review!
We're really happy to hear that you've continued to trust Yoast for your SEO needs while switching platforms.
Feel free to contact us if there's anything else we can assist with. We'd be happy to help!
Sid was very helpful in addressing my issue. He acted immediately and got it resolved! This app is pretty intuitive and easy to use.
Thank you so much for your wonderful review!
We're thrilled to hear that our support team was able to assist you quickly and resolve your issue. Providing excellent support and ensuring merchant satisfaction are top priorities for us, so it’s great to know we were able to meet your expectations.
We’re also happy to know that you find the app intuitive and easy to use!
If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Te da muchos consejos muy prácticos y con muchos ejemplos, además la aplicación es muy intuitiva.
Thank you for your feedback! We're thrilled to hear that you find the Yoast SEO for Shopify app practical and easy to use. We’re glad it's helping you optimize your store effectively!
We're always happy to assist, let us know if you need anything else!
Below we include the response in Spanish (apologies for any mistakes made by the translation tool).
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¡Gracias por tus comentarios! Nos encanta saber que la aplicación Yoast SEO para Shopify le resulta práctica y fácil de usar. ¡Nos alegra que te ayude a optimizar tu tienda de manera efectiva!
Siempre estaremos encantados de ayudarte. ¡Avísanos si necesitas algo más!
Me siguen cobrando una vez que me he dado de baja. Ruego paren. Y encima me da error al eliminar la reseña...
UPDATE November 24, 2024: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible.
A pesar de nuestros esfuerzos por comunicarnos hasta ahora por correo electrónico con usted para ayudarlo con el asunto, aún no hemos recibido una respuesta. Por lo tanto, agregamos esta actualización en un intento de recibir notificaciones a través del sistema de reseñas de Shopify. Si ve esta actualización, responda a nuestro correo electrónico para que podamos ayudarle lo antes posible.
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Gracias por compartir tu reseña.
Como mencionamos en nuestra respuesta a su correo electrónico sobre este cargo el 28 de octubre, desafortunadamente, esto no está relacionado con nuestra aplicación, sino que depende únicamente del sistema de cobro y los términos de Shopify:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
que se aplican a todas las aplicaciones basadas en suscripción disponibles en Shopify App Store. También puedes encontrar más información sobre los cargos de la aplicación Shopify en este artículo de ayuda de Shopify:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Como desinstalaste nuestra aplicación poco después del comienzo de un nuevo ciclo de facturación, Shopify incluyó un cargo en su factura, ya que identificó la aplicación como todavía en uso para una suscripción mensual adicional.
Entendemos que esto es simplemente una confusión relacionada con las fechas de facturación y es por eso que nuestro equipo se ofreció a ayudarlo en ese momento pero no recibió respuesta suya.
Por lo tanto, nuestro equipo pronto se comunicará con usted para aclarar las cosas y ayudarlo con este asunto. Asegúrate de revisar tu bandeja de entrada y responder para resolver este problema lo antes posible.
Por último, nos gustaría aclarar que no respondimos antes a tu reseña, ya que sistemáticamente las reseñas de Shopify son visibles dentro de los dos días posteriores a su envío.
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Thank you for sharing your review.
As mentioned in our response to your email about this charge on October 28, unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
As you uninstalled our app soon after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription.
We understand this is simply a confusion related to the billing dates, and that is why our team offered to help you at that point but received no reply from you.
Therefore our team will soon reach out to you to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible.
Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.
Yoast customer support team has been very helpful from Rafael to Rilu, I appreciate you guys, thank you very much for your great assistance.
Thank you so much for your kind words! We're thrilled to hear that our Support Team provided you with the assistance you needed. Our team is always here to help, and your appreciation means a lot to us.
If you have any more questions or need further support, don’t hesitate to reach out! We're here to help!
Best support experience! Sid quickly responded when I contacted Yoast for help with my theme integration. He helped me in minutes. I'm excited to have this app working on my website again!
Thank you so much for taking the time to share your kind review!
Our priority is customer satisfaction and great support, so we are thrilled that we met that mark! We will also make sure to forward your feedback to Sid.
Should you need any assistance in the future, do not hesitate to contact us and we'd be happy to help!
Had an amazing call with Sid. Very knowledgeable and generous with information shared. Thank you Sid,
Thank you for your kind review!
Our priority is customer satisfaction and great support, so we are thrilled that we met that mark! We will also make sure to forward your feedback to Sid.
Should you need help in the future, please feel invited to reach out!
You can ask Yoast any questions about SEO, it’s a great experience. The response is timely, professional, and friendly to newbies.
Thank you so much for your kind review!
Merchant satisfaction is a top priority for us, so we are delighted to know you are having a great experience whenever you contact our support team.
If there is anything else we can help you with, feel free to contact us 🙌
