Yoast SEO ‑ Store optimization

Thank you for sharing your review!

We are happy to know that we could help you with your first SEO efforts.

Should you need additional help in the future, please feel free to reach out!

UPDATE November 30, 2023: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible.

Response sent on November 24, 2023: Thank you for sharing your feedback with us, though we're sorry to hear about your experience.

Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
, which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

As you uninstalled our app just a day after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription.

We understand this is simply a confusion related to the billing dates, so our team will soon reach out to you in order to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible.

Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you for sharing your review of our app and support team, we sincerely appreciate it!

We are happy to hear that you are getting clear direction on optimizing your Shopify store SEO from our app. Like most tools, using the app correctly over time will result in a better understanding of how to use it. Therefore, we encourage you to keep learning and optimizing - and know that our support team is here for you 24/7.

Please feel free to contact us with any questions or concerns, we’re here (and love) to help.

UPDATE December 17th, 2023: Thank you so much for your kind and motivating words! Merchant satisfaction is a top priority for us, so we're delighted to know that our team did a great job helping you with the issue you experienced.

Please keep on using your MyYoast account (https://my.yoast.com/) for the free courses we offer, as these can help you step up your SEO game regardless if you use our app or not. And whenever you are ready to use Yoast again, do not hesitate to contact us for any assistance. We are here to help!

Response sent on December 13th, 2023: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.

Based on the details of your review, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process.

Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.

Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.

We noticed that you have already contacted us on this process a day after you left this review, so we will follow up via email in case you need any clarifications or additional assistance.

Regarding your feedback on how your SEO was affected after the uninstallation and on what our app offers, we'd like to clarify that for the former, that most probably had to do with the leftover code due to the missed deactivation step in the process.

For the latter, though indeed there are things that can be done by Shopify itself, our app offers several unique benefits like SEO and Readability analysis, Social media appearance control, automatic output of the right schema, canonicalization, and others.

Moreover, as SEO is more of a marathon rather than a sprint, it is quite difficult to get substantial results with only a few days of use. Constant optimization is required for the best possible results, and our app is always being updated to follow the standards (which change frequently) set by Google and other search engines. So though some things may appear simple or not needed for some stores, there is a lot going on "under the hood" and things that you can do to maximize the benefits of your top products/collections using our app.

In all cases, we would like to get to know more about the experience you had, see how we can help you further if needed, and provide additional clarifications to address your feedback and concerns. So our team will soon follow up via email.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

Thank you for your feedback; we are always on the look-out to see where we can improve. We are sorry to hear that the experience with our app was not what you expected.
When using Yoast SEO and you notice that it has an impact on your ranking in an unexpected way, please know that support is ready to look at the situation with you. We are more than happy to have a look and see where we can help you.

Thank you for sharing your review. We sincerely appreciate your feedback, though we are sorry to hear about this issue occurring. We certainly understand how seeing letters randomly delete and move around in the app description box would give you pause. Please know that the Yoast SEO app support team is here to help you 24/7 with any app questions or concerns (support@yoast.com).

Since we are not able to reproduce this issue on our test store we sent you a Collaborator Account request so we can take a closer look at your store ourselves. Hopefully, we can quickly identify the issue's cause and resolve it. Thank you for your understanding and for using the Yoast SEO app to optimize your store in search results. We're looking forward to hearing from you.

Thank you for sharing your feedback with us, though we're sorry to hear about your experience.

Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
, which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

As you have uninstalled our app 23 days after the end of the free trial period, Shopify generated an invoice including a charge for our app.

In addition, we'd like to clarify that our app does not have a free version but offers a 14-day free trial period, as you can see in our app listing and when at the check-out page.

We hope this clarifies things, but our team will also reach out to you via email with additional details regarding the charge and dates of your subscription.

UPDATE: We'd like to inform you (and anyone reading this review) that as of May 16th, 2023, our app offers the option to be installed without removing conflicting code. As a result, our app does not modify your theme code the same way as before, and though that reduces the benefits of using our app (no Yoast output in the source), it also allows you to use the Yoast SEO analysis options for content optimization regardless if our app is integrated with your theme or not.

Therefore, if you wish you can use our app for content optimization only, without full theme integration.

Thank you for sharing your feedback, we sincerely appreciate it. To your point about the common theme among the 3-star and lower reviews, it’s important to note that almost all eight of those (except for one in April ‘22) were shared in the first 3 months after we launched the app in January '22. This is because after launching the app there were a few issues that our dev team had to address. Since then we have continued working hard to successfully and consistently earn 5-star reviews.

We do understand that there is an issue with our app and the custom theme changes on your store that is taking too much time and effort to manage. We respect your decision that the Yoast SEO for Shopify app is not a good fit for your store, but please keep in mind that we are always developing and improving it. Compatibility with your custom theme changes may be available in the near future. The app's changelog is at: https://developer.yoast.com/changelog/shopify/.

In conclusion, we are really happy to hear that you love using the Yoast SEO app for WordPress! Please reach out to us with any additional questions, we're happy to help.

UPDATE November 30, 2023: For anyone reading along, we would like to clarify that though, in this case, we assisted the merchant right away with their request and resolved the issue via email before this review was left, the review remained.

Thank you for sharing your feedback with us, though we're sorry to hear about your experience.

Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
, which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

As you uninstalled our app two days after the end of the free trial period, Shopify included a charge for it in their invoice, as it identified the app as still in use.

We understand this is simply a confusion related to the billing dates, so our team will soon reach out to you in order to clarify things and help you with this matter.

Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you for your review and the supportive and kind feedback!

We are always happy to know that our app is really helpful with your SEO efforts.

Feel free to reach out to our support team if there is anything else we can help you with!