Yoast SEO ‑ Store optimization

Thank you so much for your wonderful review!

We’re thrilled to hear that you find the tool useful for daily optimization tasks and that it simplifies the process of finding related keywords. Our goal is to make SEO accessible and effective for everyone on your team, regardless of their experience level, so it’s fantastic to know that the explanations and detailed articles are making a difference for you.

We’re also delighted that our support team was able to resolve the theme clash issue quickly for you. If you ever encounter any more questions or issues, don’t hesitate to reach out—we’re always here to help!

Thank you for your kind feedback and review!

We very much appreciate taking the time to share this, and we are very happy to know that our app, courses, resources and support are meeting your standards and needs! Rest assured, our team is continuously working to provide more value to all our customers at every level.

If there is anything else we can help you with, feel free to contact us 🙂

Thank you for sharing your review. We sincerely appreciate your feedback, though we are sorry to hear that our app does not meet all your expectations.

While we understand you would like to have more options available in our app, we'd also like to address the points you raised specifically:

1. When it comes to the features available in our Shopify app and those in our WordPress plugins, we want to clarify that is it not a matter of platform focus. As WordPress is an open platform and Shopify is a closed one, there are certain restrictions/limitations when developing features, as we can work with what is offered by Shopify's API. We do understand editing alt text in bulk (besides the bulk edit options we currently offer) would be a useful option, which is why we have a feature request for this to be developed as a feature or an integration.

2. In regards to what our app offers to merchants as well as automated improvements, we understand our app may not match all merchant profiles and needs, so we want to clarify some of the main features our app offers.
- Our app lets you optimize your content for your desired keywords (Focus keyphrase field).
- The app will output product-specific structured data in the source code of your product pages. This helps your products get rich results in search engines, improving your clickthrough rate (stitched automated schema output).
- The app automatically takes care of the technical SEO details (according to best holistic and content SEO practices and search engine guidelines in order to be less vulnerable to core search engine updates).
- You can control and optimize how your search results look by letting you set your titles and meta descriptions and influence the search engine results.
- You can also control how your products will look on social media when they are shared (Social appearance control).
- Access to Yoast Academy premium online courses for you or your staff.

Rest assured our team is doing everything possible in order to provide more features (including certain A.I. automations) and value in the near future, so you can get the most out of your existing subscription.

Thank you again for sharing your feedback. We appreciate it greatly, as it will help us improve our app and better serve all our app users.

April 4 update: we are adding this update in a last attempt to notify you of our follow-ups, through the Shopify review system and for visibility purposes.

If you need any further assistance or can share more details, kindly let us know via email. Our support team remains at your disposal and would be happy to help in any way possible.

March 31 update: Thank you for your update review though we're sorry to hear that you still have an unpleasant experience. We can understand how this can be troublesome so we would like to see how we can clarify things and assist you.

Firstly, we would like to clarify Yoast SEO is in constant and direct communication with all search engines in order for our app to be always up to date and follow the best SEO practices and standards.

However, we do take your update into heart and we look forward to your detailed feedback in our email so we can see how we can potentially make improvements.

Regarding the code, we can see that there is no longer output coming from our app in your store's source code, but if you followed our process and you still see leftover code in your theme files, this may be due to an interruption of the process by another app possibly or theme structure.

In all cases, we will soon reach out to you with an additional follow-up email and provide additional assistance. As soon as we receive a response and store access from you, we can have a direct look at your setup and fix any related issues.

We're looking forward to your response and helping you as soon as possible.

March 28 reply: Thank you for sharing your review, though we are sorry to hear about the experience you had.

Based on your feedback, we would like to know more about what exactly happened with your site and why, so our team will soon reach out to you via email and address your concerns directly.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

We're looking forward to hearing from you and helping as best we can.

Thank you for sharing your feedback. We are sorry to hear about your experience with our app, and we appreciate you bringing your concerns to our attention.

We take all feedback seriously and are constantly striving to improve our app.

While we understand your frustration, we'd also like to address two points you raised:

1. When it comes to the perceived lack of effectiveness in increasing Google rankings, we acknowledge that search engine algorithms are constantly evolving, and what worked in the past may not yield the same results today. However, our team is dedicated to staying up-do-date on these changes and adapting the Yoast SEO app to deliver the best possible outcomes for merchants.

2. In regard to your concerns about the relevance and timeliness of our app, we want to assure you that we are 100% committed to ongoing updates and improvements. We invest significant resources into research and development to ensure that our app remains current and effective in helping merchants achieve their goals.

That being said, we would be grateful for the opportunity to regain your trust and confidence. If you're open to it, we are open to connecting with you directly to discuss your specific concerns in more detail and explore how we can help.

Our records show that the last conversation we had with you was about 5 months ago, so please do feel welcome to reach out to us at support@yoast.com. We are happy to help.

Once again, thank you for your feedback. We genuinely appreciate your input and remain committed to delivering optimal results for merchants.

Thank you for sharing your review.

We sincerely appreciate your feedback, though we are sorry to hear that our app does not meet all your expectations. Rest assured our team is doing everything possible in order to provide more features and value to our customers as well as additional plans to choose from in the near future. Several of these features you mentioned are already in the works your feedback gives us the drive to become even better the soonest possible.

Our team will reach out to you via email in order to address all the features that you shared here specifically.

Thanks again for sharing your review, and do feel invited to reach out to us for any questions or feature requests you may have.

Thank you for your kind review and motivating feedback!

We are very happy to know that you are satisfied with our app, academy resources, the quality of our support services, and, of course, the results!

Should you have any questions, feel free to contact us 🙌

April 21 update: Thank you so much for your updated and kind review!

Merchant satisfaction is a top priority for us, so we're delighted to know that our team successfully helped you with the issue you experienced.

Thank you for your willingness to respond to our follow-ups and your cooperation towards the resolution of the matter.

If there is anything else we can help you with, feel free to contact us 🙌

April 4 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you have.

We understand how troublesome this must have been, and we are sorry you had to resort to a 3rd party for assistance, as our dev team would have been able to help you further without any additional cost, as one of the options offered in our initial response to your support request.

In all cases, we would like to get to the bottom of this, understand why this happened and see how we can further help. So we've sent an email to directly address your experience and collect additional details related to the matter.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

Thank you for your kind review!

We are very happy to know that you are satisfied with our app and the quality of our support services!

Should you have any other questions in the future, feel free to contact us 🙌