Yoast SEO ‑ Store optimization

Thank you for your kind review!

Merchant satisfaction means a lot to us, so we are happy to know of the impact our app has on your SEO efforts and results. Keep up the good work!

Should you have any questions, feel free to contact our support team 🙌

March 28 update: we are adding this update in an attempt to be notified through the Shopify review system and for visibility purposes.

Based on our logs, we noticed that you followed the suggested uninstallation instructions on March 14, and your source code no longer has Yoast SEO output. We also checked your meta description and SEO title, and there is no reference to American Express, so the issue no longer occurs after the right uninstallation steps were taken.

Please do provide your confirmation that this issue has been resolved or if you need any further assistance. Our support team remains at your disposal.

March 14 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.

Based on the details you shared here, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process (we also noticed leftover code from another SEO app).

Fortunately, there is no need for time-consuming manual code removal or additional (which we can do for you if requested) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.

Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.

Once this is done, the Yoast SEO code should be completely removed from your theme files, and the metadata output will be restored to what you had before. But you can always contact us for any clarifications or further assistance if needed.

In all cases, we would like to see how we can help further on this matter, so our team will soon reach out via email.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

Thank you for your kind review!

We are happy to know that our app is helping you with your SEO efforts. Keep up the good work!

Should you have any questions, feel free to contact us 🙌

Update June 6: we are adding this update in an attempt to notify you of our follow-ups, through the Shopify review system and for visibility purposes, as we have not received an email reply from you.

If you do see this update, please respond to any of our emails so we can help you the soonest possible with your store.

May 30 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had.

It seems that you left your review before you reached out to our team for support, so we sent an additional email to address your concerns and clarify the points you mentioned here.

In addition, for anyone reading along, we'd like to clarify that the charging matter specifically, was caused due to a technicality of Shopify's billing system https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps (billing cycles in Shopify initiate even if one minute has passed after the exact end time of the trial period) and it has been resolved by our team after communication with the merchant.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you for your rating!

April 7 update: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update as a last attempt to be notified through the Shopify review system.

If you do see this update, please respond to our email so we can help you the soonest possible. Our support team remains at your disposal and would be happy to help.

April 4 update: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to notify you through the Shopify review system.

If you do see this update, kindly respond to our email, and our team will be happy to help you the soonest possible.

March 31 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you have. We understand how troublesome this must have been, so please allow us to address your points and concerns.

First of all, indeed, our app does not generate a different sitemap, but there are options that can affect its content to a certain extent (for example, by not indexing certain pages). We have a feature request related to sitemap handling, so we'd like to thank you for your suggestion.

Regarding the leftover code, this usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process.

Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.

Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.

Once this is done, the Yoast SEO code should be completely removed from your theme files, but you can always contact us for any clarifications or further assistance if needed (from the beacon within our app or by sending us an email at support@yoast.com).

As we could not locate a support ticket related to your Shopify account's email address, our team will soon reach out via email to see how we can help further on this matter, if you still need assistance.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

Thank you for your rating!

תודה על הדירוג שלך!

Thank you for sharing your feedback! We are really happy to hear our app and support are delivering results and progress for you.

Should you have any further questions please reach out to us, we're here to help. 😊

Thank you so much for your kind review!

Merchant satisfaction and great support are top priorities for us, so we are thrilled to know that we met that mark and helped you with your SEO efforts.

Should you have any other questions feel free to contact us!

Thank you so much for your kind review!

Merchant satisfaction is a top priority for us, so we are delighted to know you are having a great experience whenever you contact our support team.

If there is anything else we can help you with, feel free to contact us 🙌