Arvostelut (8 332)
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Customer Service is one of the best I've seen out there! Thank you Angelica for help me setup everything correctly.
John was nice and very good at his job nice and easy to work with answered all my questions and guided me directly
Keano is the best
For a customer service based app, where is the customer service?
Couple issues that have been recurring for me. (In my niche there tends to be a lot of abandoned carts, and they get recovered.)
Problems:
1. I have had multiple instances where my customers have purchased and then they receive the first abandoned cart text. It also shows there has been a purchase amount. Put yourself in the customer's shoes... you just received an email confirmation for the order and also a text saying that you left your cart abandoned.... ?
2. Texts (my replies to my beloved) are not getting sent through, causing my customer service team extra work for something that is a basic function. Thankfully my customer service team is A+ and our customers are super understanding.
Proposed solution:
1. Somehow do not send customers who have purchased these texts.. Merge profiles, take into order amount, do whatever it takes.. just please don't confuse the customers.
2. Reply on the chat. It's currently a non-holiday 7/22/2020 at 4:30 pm.
Hopefully it's some sort of glitch (as I have to keep relaying to my customers) that can be fixed soon.
Hello there! Stoyan here from the SMSBump team. Thank you so much for taking the time to leave a review. We're sorry to hear you didn't have a more positive experience.
I noticed that a support representative of ours has already contacted you in regards to resolve your issues.
We look forward to your reply and hopefully, we will continue working together.
EDIT (4th AUG): We've been in contact with the customer and hopefully now everything is working as expected. Waiting for feedback from the client.
EDIT (17th AUG): The customer has contacted us with other questions and we've answered all of them. Looking forward for an update here from the customer.
Perfect ! Very usefull app with an amazing open rate and conversion rate !
Take it, really you will be 100% satisfied :)
I had the pleasure of working with PL from SMSBump's customer service team, and I'm extremely satisfied with the experience. PL's knowledge, promptness, and friendly demeanor made solving my issue effortless. Their dedication to customer satisfaction was evident, and I highly recommend PL and SMSBump for their exceptional customer service.
Very Very Very Useful! Harry is also very helpful! I recommend it for every ecommerce owner. Its a must!
Thank you for the kind words! If you have any questions, feel free to reach out to us ✌️
service client super ! Même si la personne qui m'a aidé était anglaise je n'est pas eu de mal de bien comprendre comment devenir compliante !
The customer service is great. They are very helpful and knowledgeable. It will take some time to get used this app but I'm hoping it helps
Marnie was very patient & knowledgeable about the information I needed! I really felt better after the assistance given!