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Super helpful support and my issue was able to be solved very quickly! I was also encouraged to return if I had any other issues. Fhoel expedited an issue that I didn't know I had, so that it could be resolved so that I could use the platform quickly.
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merci pour le très bon service client que j'ai recu de la part d'angelica. je nai pas encore utilisé l'appli mais le servie client est bon avec possibilité de parler en plusieurs langues.
The customer service is incredible. Fhoel is the best. Amazing app to get more clients to shop on your site
SMSBump is a great app! A definite must-have for your marketing campaigns! Crazy ROI and very effective!
Great!! I've been using Yotpo SMS for years now and have it on all my stores. I basically require it.
Excellent service with great customer support. Free tier provides a lot of features out of the box. Would recommend!
Absolute worst customer service! We added the app to our store but have some basic general questions. We have scheduled several meetings, all of which get changed to different times. Every customer service representative so far has only wanted to sell us something. They can not answer any questions at all. They keep creating a "support ticket" for another meeting and then that person can't answer anything and has to create another "support ticket'. In the meeting we just had, the customer service rep was 17 minutes late and you guessed it- couldn't answer anything. We are not asking in depth questions. We just want to know how some features work and help with setting up our account. I even tried to use the live chat and all it wanted to do was sell me stuff. couldn't answer one single question!
We're so sorry to hear about your experience, and we'd love the chance to make things right. We've tried contacting you several times, but we have not heard back. Please reach out to us for assistance.
thanks to Jeff for his help !! he tooks so much time with me and now i will really appreciate to work with the app for sure :D thanks jeff !!
Found it a small bit difficult to get the attention of support with a recent issue but when I did, I got there full attention and they were helpful & friendly whilst helping me resolve the issue. Thanks Mladen from online chat support!