Arvostelut (8 195)

Kokonaisarvio
4,9
Lukumäärä luokitustasoa kohden
  • 93 % arvioista on 5 tähteä
  • 4 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 2 % arvioista on 1 tähteä
25. lokakuu 2020

I don't like to write. Man I need to write 60 more characters and that's a lot. Good app tho and fast support.

IncrediBall™
Slovenia
8 päivää sovelluksen käyttöä
4. lokakuu 2023

Un'app perfetta, ho trovato tutto quello che cercavo e la consiglio soprattuto a chi sta partendo con la vendita online come me. La consiglio anche per il suo servizio clienti velocissimo ( io ho parlato con PL, fantastica❤️ )

Lara Cross
Italia
8 päivää sovelluksen käyttöä
21. elokuu 2023

don was very fast and helpful with helping me set up my verification for my toll number and also very respectful.

3ternal
Yhdysvallat
7 kuukautta sovelluksen käyttöä
20. marraskuu 2022

Great app, Perfect for Busy Q4. Seeing a lot more conversions through SMS. However, we are seeing the app not start up from our backend often enough.

GiftsBite Store
Namibia
7 kuukautta sovelluksen käyttöä
Muokattu 3. elokuu 2020

I think the free version is bs. I've been trying to complete this compliance garbage for 2 hours and all I get is error messages. DO YOU WANT ME TO PAY FOR THIS TO WORK?? WHY NOT JUST SAY IT RATHER THAN MAKING IT IMPOSSIBLE TO USE THE "FREE VERSION" ON TOP OF IT THEY WON'T LET ME LEAVE THIS REVIEW UNLESS ITS 4 STARS OR ABOVE. WHAT A CON JOB THIS 0NE IS

drip apparel
Yhdysvallat
7 kuukautta sovelluksen käyttöä
Yotpo - Email & SMS vastasi 4. elokuu 2020

Hello there! Stoyan here from the SMSBump team.

I believe that there is some misunderstanding here. None of the compliance requirements require you to be on a paid package, so I guess something was missed here. Feel free to reach our support team and they can guide you on how you can set up the app correctly. In addition, you can also check our knowledge base and blog posts.

As for the review system - it is entirely managed by Shopify and we can only reply to them.

Thank you!

15. lokakuu 2023

Keano is the best

Breathe o'clock
Australia
8 päivää sovelluksen käyttöä
3. syyskuu 2022

Their chat support is very responsive and helpful. Contacted them a few times and resolved my issues without any hassle

ShelHealth
Yhdysvallat
8 päivää sovelluksen käyttöä
Muokattu 22. elokuu 2023

John was nice and very good at his job nice and easy to work with answered all my questions and guided me directly

09clothing
Yhdysvallat
8 päivää sovelluksen käyttöä
19. huhtikuu 2020

we used the app for 6 months when suddenly we could not add funds in our account,customer service provide us some info which requires a bachelor to do it and they never respond back to us..
Of course they charged our account for a whole month without a refund

Legend7sports
Yhdysvallat
8 kuukautta sovelluksen käyttöä
Yotpo - Email & SMS vastasi 20. huhtikuu 2020

Hello and thank you for your comment. Stoyan here from the SMSBump team.

From what I saw, it seems that you were charged for the subscription plan you were on at that given moment. Shopify does that automatically once a month unless you specify that you want to cancel the plan. As you can see, this does not depend on us, and it is not related to the add funds functionality.

In addition, the add funds option is also managed by Shopify - we can initiate the payment, however, we can add the funds to your account only when Shopify notify us that a successful payment has gone through their system. Unfortunately, sometimes Shopify has some delays with the payments, and some people, such as yourself, may think that the issue was caused by us.

It seems that you are no longer using our product. Nevertheless, if you decide to give us another shot, our support team will be happy to help you get the most of it.

13. kesäkuu 2023

I had the pleasure of working with PL from SMSBump's customer service team, and I'm extremely satisfied with the experience. PL's knowledge, promptness, and friendly demeanor made solving my issue effortless. Their dedication to customer satisfaction was evident, and I highly recommend PL and SMSBump for their exceptional customer service.

VeloraNova
Yhdysvallat
8 päivää sovelluksen käyttöä