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we used the app for 6 months when suddenly we could not add funds in our account,customer service provide us some info which requires a bachelor to do it and they never respond back to us..
Of course they charged our account for a whole month without a refund
Hello and thank you for your comment. Stoyan here from the SMSBump team.
From what I saw, it seems that you were charged for the subscription plan you were on at that given moment. Shopify does that automatically once a month unless you specify that you want to cancel the plan. As you can see, this does not depend on us, and it is not related to the add funds functionality.
In addition, the add funds option is also managed by Shopify - we can initiate the payment, however, we can add the funds to your account only when Shopify notify us that a successful payment has gone through their system. Unfortunately, sometimes Shopify has some delays with the payments, and some people, such as yourself, may think that the issue was caused by us.
It seems that you are no longer using our product. Nevertheless, if you decide to give us another shot, our support team will be happy to help you get the most of it.
I had the pleasure of working with PL from SMSBump's customer service team, and I'm extremely satisfied with the experience. PL's knowledge, promptness, and friendly demeanor made solving my issue effortless. Their dedication to customer satisfaction was evident, and I highly recommend PL and SMSBump for their exceptional customer service.
The customer service is great. They are very helpful and knowledgeable. It will take some time to get used this app but I'm hoping it helps
Good app for sending SMS flows, integration is kind of difficult but overall it's nice and good to use.
j'ai bien aimé l'application, car Marnie m'a bien assisté à la l'activation de mon compte et tout cela en un temps record.
I didn't used the app yet but the team is amazing. The helped me for all the steps with patience and kindness.
Thank you so much
App doesn't work properly, many flows have bugs. Interface is buggy as well, often getting white screens. Support team often gets my website wrong and tries to help me without even verifying if it's the correct store. Support doesn't offer real solutions.
Poor experience unfortunately, going to find another email marketing provider.
me encantó la app, me trajo muchas ventas y pude crecer más mi negocio.
Gracias a esto podre pagar mis cuentas
I just downloaded this app and so far so smooth! I had a few questions about this app and customer service was so quick to answer everything perfectly. I've heard many great things about SMS marketing so I'm very excited to try it out, but I can tell I'm going to be taking advantage of this a lot.
Super helpful support and my issue was able to be solved very quickly! I was also encouraged to return if I had any other issues. Fhoel expedited an issue that I didn't know I had, so that it could be resolved so that I could use the platform quickly.