Yotpo Email Marketing & SMS

very fast and efficient help, great costumer service.

Service works well and the price per message is great. When sending to recipients not in the contact list, you have to paste the numbers in one at a time. I tried pasting a list of numbers from Excel (about 30 numbers) and only the first one was accepted. I had to paste all 30 numbers individually.

The function is really good and indeed improves the sales. The slight problem is if you have several Shopify stores under one admin account, it may be a little disordered when you try to download the APP and log in to it sometimes. Customer support was awesome, answered all my questions and resolved my issue on the spot. Very patient and kind during process!

I love the fact that this app has a chat feature and someone available to answer my burning questions! A big thank to PL who handled my concerns with care and guided me through my technical issues!

Good app, just expensive in Singapore to send messages and Do not Disturb function does not work fully

I have been using this app for my SMS and just started using the email as well. It is very confusing when using the signups and all the different flows & automations. It was resolved by contacting support and them walking me through what I needed to do to get my signups connect correctly and pointed to the right flow. I do not recommend doing this setup alone as you can create alot of flows that you dont need nor are unnecessary.

It seems the tool had some bugs.
- Case 1: I configured successfully to send SMS after 1 hour for abandoned cart. Then I tested my website with abandoned cart, but the SMSBump system didn't send text message to my phone number (real phone number, not fake).
- Case 2: I tested another case for abandoned cart, message in Pending list. I tried to send manually by hand, it shown sending successful, but I also didn't receive message. I also checked on the system at Latest Messages, I didn't see the result.
I tried to contact with their supporter, but no response (maybe different timezone).
I spent more times for this tool, but didn't get good results as my expectation.
I feel disappointed with the tool. I hope that their supporter will help us soon to resolve the issue.

Updated: SMSBump's supporter carefully took care, support us, then the issues have been resolved successfully. The root cause is related to quiet hours (DND), I didn't read before that.
Thank Chris from Bump so much for your help.
We've rated 4 star because we expect an improvement to help Users check message's status easier. I will update to 5 star when they complete it.

Trae retornos de la inversión buenos al usarlo correctamente sobre todo si se envían mensajes baratos

Great customer service with Djan. They took care of a issue with the layout of the app on my website. Unfortunately, this meant I had to disable the popup feature altogether. But I'm looking forward to using this app now that its all setup.

Handy customer service, right to the point and kind too, Quin is the best! The app comes in handy and easy to get in touch with support.