Recensioni (8.269)

Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 93% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
2 gennaio 2024

I was having trouble setting up everything correctly and I was helped with the service of Marnie with great speed and quality customer service.

Hidden Gemz
Stati Uniti
4 mesi di utilizzo dell’app
14 dicembre 2023

PL helped me a lot. Great customer service!

TCS Boutique
Stati Uniti
Quasi 3 anni di utilizzo dell’app
30 maggio 2024

Card Abandoner Reminders are not working with - non-subscribed abandoners! Be aware!

This guys don't know the difference between cart abandoning reminder and marketing email....

If you use their service you risk to loose a lot of revenue!

HYKLE
Bulgaria
5 giorni di utilizzo dell’app
Yotpo - Email & SMS ha risposto 5 giugno 2024

Thank you for your feedback. We understand your concerns and want to clarify the distinctions between various types of communication triggers.

There are certain triggers, such as Order Created, Shipped, and Delivered, that are considered transactional. For these, we will send messages even if the shopper is not a subscriber, as they are essential for completing the purchase process and providing updates on their orders.

However, this is not the case for the Abandoned Checkout trigger. This type of message is considered marketing communication as it is an attempt to secure a purchase or drive revenue, and therefore, we require the shopper's consent to send these reminders. Adhering to these regulations is crucial for maintaining compliance and protecting your business in the long term.

We regret any inconvenience this may have caused and assure you that we are committed to helping you achieve your business goals. Please let us know how we can assist you further, and we will do our utmost to ensure your satisfaction and success.

Thank you for your understanding and continued partnership.

2 febbraio 2024

PL was really helpful and nice, assisting me with the entire process!

HeavyHanded
Stati Uniti
Circa un anno di utilizzo dell’app
25 dicembre 2023

i had a customer service officer named Regie, amazing service and made things very swift and easy for me. Thank you

Luminate Lux
Australia
5 mesi di utilizzo dell’app
5 marzo 2024

Customer support is great. Melvin was very helpful during the setup process.

SPRYNN
Stati Uniti
3 mesi di utilizzo dell’app
10 maggio 2024

best app best cx service thanks to Joann C

Sampson Eco Shop
Canada
4 mesi di utilizzo dell’app
5 maggio 2024

Thanks a lot John for your patience ! Good team

Lavendya
Francia
3 mesi di utilizzo dell’app
24 gennaio 2024

Customer support was excellent they helped me solve my problem very quick & was patient.

SoSouls
Stati Uniti
5 mesi di utilizzo dell’app
7 gennaio 2024

keanu was very good help/ quick response time/ got my issues resolved pretty quickly

Socially Unbothered™
Stati Uniti
3 mesi di utilizzo dell’app