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To flee, I have never seen such an expensive application, they are vicious, they make you believe that if you put a certain amount of money you will have access to a lot of things and then once put you have to put money back, I asked for a refund, it's been a week I've been debited double while I ask for a refund, there are better applications, flee. À fuir, je n’ai jamais vu une application aussi chere, ils sont vicieux, ils vous font croire que si vous mettez une certaine somme d'argent vous aurez accès à plein de choses puis une fois mises il faut encore remettre de l'argent, j'ai demandé un remboursement, ça va faire 1 semaine j'ai été débité le double alors que je demande un remboursement, il y a des meilleures applications, fuyez.
Charged me 30$ for nothing without even letting me know how much they would charge before. Very bad support. No help at all. Very disappointed.
We have sent 47 messages
14 send
33 failed !!
By the way, they even charge money for failed messages!
Hello,
I’m really sorry to hear that you had this experience!
Your messages go through several touch points before reaching your customers. Failed messages may occur due to invalid phone numbers, destination rejections, routing errors, or even carrier level content blocks.
Unfortunately, I was not able to locate your account in our system to determine what may be been the case here, but please reach out to us at support@smsbump.com and we will be more than happy to assist you in resolving this issue with highest priority.
We hope to hear back from you
Kind Regards,
SMSBump Customer Care
If you are running a new website and this APP is not going to work, you will be told the site was 'Not verified' without a sign just through customer support when I ask why it can not receive any emails from the pop-up, and it happened after you settle down everything! I wouldn't have been so upset if you had told me before I started setting up those campaigns.
Requested refund for the $20 paid for the first month, they told us that they would provide a "credit" to shopify and then we would have to manually request a payment back from shopify. This is the real reason for the 1 star review. Just give the money back... so hard to even get started... Seems they want screenshots etc to get started or something so we may just stick to Winback SMS where our list is doing great.
THIS APP CHARGED ME $70 AND I SENT 4 MESSAGES. WASTE OF MONEY SUPPOSED TO BE $1.50 PER MESSAGE. DIDNT GET A REPLY BACK TO MY EMAIL EITHER. THIS APP SUCKS
Hello and thanks for your feedback.
I believe there has been some misunderstanding here. Our support team has reached out to you to help you fix the issue and take care of the funds added.
Edit: I messaged them on Wednesday, not the weekend and it said 10 minute response. Then I left a message through email. Can't believe you are trying to say I contacted you on Friday or the weekend.
I couldn't even use the App because it would not let me past the account creation screen. It's been 5 days and I have not received a response from online chat assistants nor from email. I am in the USA, so country is not the problem.
Hey,
Thanks for reaching out and apologies for that. Unfortunately, both of our weekend warriors support team members got sick during the weekend and we must have missed your inquiry.
We would like to make up for this small hiccup and reached out to you via email and on the phone number you've left. Hope we can get a chance to show you up SMSBump.
EDIT - July 2nd: Hello again! Just wanted to mention that we've gone through major changes. We've noticed that your store is not active at the moment, however, if you decide to reopen, we will be happy to show you how our app works now and you can get the most of it.
Thanks!
I've seen more bugs and lags in this app than in any other. Nothing works as intended. The support is useless, with their first response to a question about why SMS aren't being sent usually being that the customer probably didn't leave their phone number. I never got a response to any of the tickets I created. All SMS templates are written to be as long as possible, so we have to pay for two SMS instead of one. I would never recommend this to anyone.
Thank you for taking the time to leave a review, we sincerely apologize for the inconvenience. Our team has been in contact with you, and we're actively investigating the issue.
THEY WILL ROB YOU W/O YOUR PERMISSION. First, let me just say my site has not launched and I was getting all my ducks in a row for launch date; including sms marketing. I'm currently building a list. I signed up for a FREE SERVICE (READ THAT AGAIN). Later I needed help to set up one keyword. PLEASE NOTE: YOU ARE GIVEN A $6 CREDIT UPON SIGNUP
Customer service was GREAT- HELPED AND DID NOT INFORM IT WAS A CHARGE ($15). OK cool, so that would leave a balance of $21 (minus .04 for a test text sent). But then I wake up the next day and receive an email stating I was billed $30 ADDITIONAL. Please Note- I DO NOT HAVE AUTO RELOAD ACTIVATED. Spoke to Rosen D (csr) and he stated I could request for a refund by submitting the ticket. I WAS CLEAR THAT I WANT A REFUND BECAUSE I WAS ROBBED AND HUSTLED! I submit the ticket and NOW THEY ARE TRYING TO REFUSE THE REFUND FOR AN APP I DELETED AND WILL NOT AND CANNOT USE DUE TO NO TRUST. SINCE THEY ARE REFUSING AND I DID NOT AUTHORIZE THEM TO MAKE ANY DEBITS- I WILL GO TO MY BANK AND DISPUTE IT! I HAVE PROOF OF THE CONVO, PLUS THEIR ENTIRE SETUP IS MISLEADING. YOU WILL BE CHARGED AS A FREE USER AND NOT EVEN KNOW!
why in hell I can't go in the app?????????????????????????????????????? what do you mean you don't support "We don't support your chosen platform yet" so if you don't support it why you're app is in Shopify
Hello,
Thank you for reaching out.
I apologize for the trouble you are experiencing. I can see that my team member has been in touch to help resolve this for you.
Kind regards,
Customer Care SMSBump