Yotpo Email Marketing & SMS

One of the few apps that give you a ton of features for free. The customer service is quick and very good. Princess (PL) was very helpful with the problems I had!

The customer service is absolutely off the charts! I was assisted by PL. She was very friendly right from the get go, answered all my questions with speed and ease, and went the extra mile to make sure everything was done right. I would definitely recommend this app to any and everyone. 5 stars for me! :]

If the free plan of this app is this superb imagine the kind of good successes the paid plan would bring to a diligent business. Yotpo is worth it. They make sure you follow through to add respect for customers' privacy in your private policy and terms and conditions. Their agents like Joann was patient, elaborative, and kind throughout the validating of my business account. I appreciate using Yotpo to thank my customers and keep in touch with them.

I have only had this app a week but I am loving it so far! It takes some time to get everything set up right but easy to do. I ran into a problem verifying the sender email and I could not figure out why it wasn't sending me the email so I could verify it. I contacted customer support through chat and Marnie helped me right away! Took less than 3 minutes to get my problem fixed! That was great!

Joanna from Yotpo was friendly and replied quickly to my help requests regarding SMS. This app is easy to use, setup, and improve on so I definitely do encourage using Yotpo

Do not use Yotpo as they have shady business practices and poor customer support. We made a big mistake signing a yearly contract for Yotpo SMS, Reviews, UGC, and Rewards.

1. Yotpo offered four free months of services by signing a yearly contract with them but still charged us $5,245.80 USD for the most recent quarter when the free months were supposed to begin (at the end of the contract). This is explicitly stated in our contract with them. When I brought this to their attention, they said they'd look into it, and it has already been weeks without an update.

2. If you use Yotpo SMS there is a "reloadable" balance to fund your messages. However, it turns out according to their terms of service this reloadable is nonrefundable, even if you stop using Yotpo for SMS. We currently have $5,681.42 USD in that account which is now just "Yotpo Bucks". I understand this is in their terms of service, but it is simply an unethical business practice.

3. If they try to sell you on the benefit of having an account manager with them just ignore it. Their account managers have a high turnover rate and hardly get back to you.

Don't make the same mistake as us as it might cost you $11,000 as it did for us unless we enter litigation. I wish Shopify had higher standards and considered "terms of service" and customer support before approving an app into their Certified App Program.

PL was very helpful in getting my account situated

Marnie E was very easy to deal with she helped and guided me well during the verification process, customer service is nice and smooth

Excellent service.
Staff member Joann C. was able to help and answered all my questions.

The plugin does not work proprely !
specially on the most important thing : abandoned cart workflow stopped to work on 26/10 for no reason !
And "Melvin" from support has no idea how their tool work so i wasted my time trying to explain to him how it's own software suppose to work.. but he keep driving me on none helpful information.. so bascially no way to make it work..