Recensioni (8.203)

Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 93% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
10 maggio 2024

I'm am very happy for this guy "Melvin" This man is really support me and solve my problem love you my "ALLAH" Bless you and Happy in whole life Thanks for time ..

Extreme Gadgets
Stati Uniti
3 mesi di utilizzo dell’app
5 maggio 2024

Setting the up was made very simple, and customer service was able to answer all my questions and guide me through it, thanks to Quin for helping me

VERSATILE
Stati Uniti
5 mesi di utilizzo dell’app
19 aprile 2024

Had an extremely helpful experience with their support staff (Melvin). Was able to clear up all of my questions and had me setup and ready to go right away.

The Manga Maniacs
Canada
3 mesi di utilizzo dell’app
19 aprile 2024

Reached out to customer service today. I was connected with Melvin. I dread the thought of having to do things involving connecting this and that but Melvin made the process alot more bearable. He is super patient and helpful. Thanks again Melvin.

Blush-It
Stati Uniti
7 mesi di utilizzo dell’app
23 luglio 2024

Support is great specially Marnie, 10/10

Alkom
Stati Uniti
8 giorni di utilizzo dell’app
14 luglio 2024

Princess L was very helpfull. Very fast and clear. Thanks

Ompoy
Francia
Circa 3 ore di utilizzo dell’app
Data modifica: 4 giugno 2024

Super fast response and excellent support! Princess was so kind and was really helpful for me

Travable
Colombia
Circa 2 mesi di utilizzo dell’app
30 maggio 2024

BE CAREFUL - Abandoned Cart Reminders are not working if the abandoning customer is not a subscriber which is ABSURD!

This is not a marketing email, it's a reminder! I tried to explain that to their support and ask them fix the automation flow for cart abandoning emails, but they still did nothing!

Even Shopify Email app is allowing abandoned cart reminders to be send to non-subscribed abandoners, but not Yotpo. They think they know better.... It's like non-sending email confirmation with tracking because customer didn't click "subscribe to email marketing". :D

Tried to explain that, no luck.

Innovato Design
Bulgaria
9 giorni di utilizzo dell’app
Yotpo - Email & SMS ha risposto 6 giugno 2024

We appreciate your patience and understand your frustration. Our goal is to ensure that our practices not only comply with regulations but also support your business objectives effectively.

To clarify, transactional triggers like Order Created, Shipped, and Delivered messages can be sent without subscribing because they provide essential updates. In contrast, Abandoned Checkout reminders are considered marketing communications because they are intended to drive purchases. As such, we require shopper consent to send these messages, which is crucial for maintaining legal compliance and protecting your business.

We understand this may differ from other platforms, but it’s a measure to ensure long-term benefits by respecting customer preferences and trust. We are committed to helping you optimize your processes within these guidelines.

Please let us know how we can support you further to achieve your goals. Your satisfaction is important to us, and we are here to assist in any way we can.

Thank you for your continued partnership.

9 luglio 2024

I was helped by Quin, she was super nice, patient, and helpful with account verification

BECLAWZZ
Stati Uniti
Circa 2 ore di utilizzo dell’app
19 maggio 2024

"PL" helped me today, the process was very fast and easy. She was very polite with assisting. I appreciate the help!

Kay's Holistics
Stati Uniti
Circa 2 mesi di utilizzo dell’app