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I had a lot of questions for Quin and she was super super helpful. She had a lot of patience and was also very quick with her responses!!
Thanks for your feedback, we really appreciate it.
I just started using Yotpo's sms app. I had some questions and reached out to online chat support. Lord, my customer service agent was kind, patient, and answered all of my questions easily and quickly.
elijah
This tool wont allow you to do A\B testing. or it does but guess what? you cant know whos the winner.
and support is bad. since Yotpo bought it, its usless.
Hello,
I can see that my team has tried getting in touch with you regarding your concern.
I believe that there may have been a misunderstanding. We do support A/B testing within our campaign and flows with visibility into your winning group.
I would like to invite you to jump on a call with one of our team members so we can walk you through the steps of how this can be achieved within the app. Please feel free to reach out to our live support or follow up via the direct email we have recently sent so we can help further assist.
Looking forward to hearing back from you
Kind regards,
SMSBump Customer Care
Just downloaded, simple to set up, set up two automations and now testing, excited to see how they perform. Messenger app could use some tweaking with the activating account process
Good Support ! Thanks PL for your helping! You are the best, I recommand this app !!!! SMSbump is the best app!
Customer support is top notch. Keano was super fast at responding and helped me with my questions. This app is vital to marketing.
I want to first start off by saying that the customer service is AMAZING! Mike was so helpful with helping us get set up and responding to emails promptly. The service itself is also great and i'm excited to see how it helps grow our business. Please don't hesitate giving it a try!!!
Super grateful for this app. It's helping me increase my conversions. The team with SMS is truly helpful, and if you need anything they respond immediately.
TL;DR: Their Premium is highly not recommended. Over-promised and under deliver.
This YOTPO is a complete disappointment and not recommended. The admin interface is a nightmare to navigate. Too many confusing reps and a dumpster fire of code in the web reviews widget make matters worse. The promised platform synergies are nonexistent. SMS Bump is a usability disaster, and even meetings with their team are a waste of time. Other platforms have proven to be far more beneficial, while YOTPO has only added frustration, complexity, and countless hours of troubleshooting. Avoid YOTPO at all costs.
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