Recensioni (8.272)

Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 93% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
Data modifica: 7 ottobre 2022

Great app highly recommend Lord R from support was a great he helped us with all questions and issues straight away to make sure we up and running perfectly

Naughty by Nature Adult Store
Australia
15 giorni di utilizzo dell’app
10 luglio 2022

I have been using this app for my SMS and just started using the email as well. It is very confusing when using the signups and all the different flows & automations. It was resolved by contacting support and them walking me through what I needed to do to get my signups connect correctly and pointed to the right flow. I do not recommend doing this setup alone as you can create alot of flows that you dont need nor are unnecessary.

Urban Blossom Blanks, LLC
Stati Uniti
Circa un anno di utilizzo dell’app
10 agosto 2023

I just want to say that Joann C helped me alot with gettting my SMSBump to work. I had it scheduled for right away and it did not send out. After going back n Forth, She found the problem and my SMS campaign was sent out right away.

I AM FITNESS APPAREL
Canada
Circa un anno di utilizzo dell’app
Data modifica: 9 dicembre 2019

It seems the tool had some bugs.
- Case 1: I configured successfully to send SMS after 1 hour for abandoned cart. Then I tested my website with abandoned cart, but the SMSBump system didn't send text message to my phone number (real phone number, not fake).
- Case 2: I tested another case for abandoned cart, message in Pending list. I tried to send manually by hand, it shown sending successful, but I also didn't receive message. I also checked on the system at Latest Messages, I didn't see the result.
I tried to contact with their supporter, but no response (maybe different timezone).
I spent more times for this tool, but didn't get good results as my expectation.
I feel disappointed with the tool. I hope that their supporter will help us soon to resolve the issue.

Updated: SMSBump's supporter carefully took care, support us, then the issues have been resolved successfully. The root cause is related to quiet hours (DND), I didn't read before that.
Thank Chris from Bump so much for your help.
We've rated 4 star because we expect an improvement to help Users check message's status easier. I will update to 5 star when they complete it.

Pet Cuter
Vietnam
Circa un anno di utilizzo dell’app
3 giugno 2021

I love this app! Customer service is awesome and it is helping me grow my site! I use this app to reach my customers

KaitMadeDesign
Stati Uniti
14 giorni di utilizzo dell’app
18 ottobre 2023

This app is amazing so far and I plan to be here for the long run! I have had amazing customer support so far with a man named Don B, he has great communication skills and is very good at doing what has to be done and what is being asked of him.

Sustainable
Stati Uniti
14 giorni di utilizzo dell’app
23 gennaio 2023

PL helped me out pretty fast thanks a lot!

She pointed out the error pretty fast and fixed it in a minute

Faduza
Germania
14 giorni di utilizzo dell’app
Yotpo - Email & SMS ha risposto 27 gennaio 2023

We appreciate your feedback, thank you!

31 ottobre 2023

Customer service helped me with my pop-op and was very kind and easy to work with. They also got back to me in just a few hours.

Durbin's Decor
Stati Uniti
14 giorni di utilizzo dell’app
1 luglio 2023

The support today by Marnie was really helpful and super fast with the answers I needed. The time it took to get in touch an agent was speedy as well.

Spuppy Bar
Stati Uniti
14 giorni di utilizzo dell’app
1 luglio 2023

I have a small business and I was helped by Marnie to get my account validated in order to do SMS promotion. This is a great tool to use for starting up and connecting with customers.

The Beauty Workshop
Stati Uniti
14 giorni di utilizzo dell’app