Recensioni (8.079)

Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 93% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
6 agosto 2024

unfortunately marketing promises more than what the product actually delivers. Onboard and IP warming process is very manual and segmenting are limited. There billing process is fair, the software is fast & responsive, and support (Melvin) was great. With the lack of limited shopify marketing integration and extremely aggressive push towards SMS doesn't look like this platform is the right choice for us.

MLTD
Stati Uniti
13 giorni di utilizzo dell’app
11 luglio 2024

don't know if it works but it would be goof if it was easier to use and n needs a little bit more work

SOMSHAERT.inc
Stati Uniti
7 giorni di utilizzo dell’app
29 agosto 2024

princess help me today and i am glad talking to her sheis so kind and helpful.
she resolve every issue very kindly patiently she is a rockstar.

YOURSHOPINDIA
India
6 giorni di utilizzo dell’app
13 agosto 2024

lacks product description !!!!! but JOHN D helped me at support chat.
Another issue came later, I chat with ROCK, No1 support person. Thanks.

Hairmind.gr
Cipro
Circa 21 ore di utilizzo dell’app
Yotpo - Email & SMS ha risposto 22 agosto 2024

Hi!

Thank you so much for sharing your feedback! We’re glad that John D and Rock were able to assist you when you needed help! Your input is incredibly valuable to us, and thanks to this feedback, we are considering updates based on the points you raised, specifically around product descriptions.

We’re always striving to improve, and your suggestions are helping us make the app even better. If there’s anything else you’d like to share or if you need further assistance, please don’t hesitate to reach out. We’re here to ensure you have the best possible experience with our app and earn your 5-star review!

Thanks again for sharing your feedback!

9 maggio 2024

YotPo needs extended hours for support. Marnie was great and resolved the issue as soon as someone came on line.

Celeb Luxury
Stati Uniti
5 mesi di utilizzo dell’app
23 maggio 2024

Certain things about the customization seemed quite limited to me, so I deleted it. However, customer service is a solid 10, quick service, quality. Thank you Melvin for helping me with deleting my account.

TheSteelCutMx
Messico
6 giorni di utilizzo dell’app
22 gennaio 2024

Hi and greetings, I'm new to your service and would like to stress how delighted I was in receving assistance in setting up my policies matter for SMS onto my website. Marnie was clear on my steps, it's process and their speed was truly suprising well. Thanks again for having such a platform for assisting us all. Happy new year.

TPPG-APPARELS.LLC
Stati Uniti
8 mesi di utilizzo dell’app
Data modifica: 25 dicembre 2023

In regards to my first review. One of their support agents promised me to get my toll free number working for US marketing ASAP. It's now been 5 days and no updates on the case whatsoever which makes me pretty unsatisfied. Hope they'll help me out as promised.

Amazing app. Very good, reliable and helpful support. Shout out to Quin (support agent) who helped me set up everything seamlessly.

Belware Barn
Danimarca
5 giorni di utilizzo dell’app
10 gennaio 2024

Marni the customer service agent was beyond helpful and amazing. Thank you so much but the app is a little but complicated however with the help it was good

CIELO DENIM
Egitto
Circa 2 ore di utilizzo dell’app
Data modifica: 7 marzo 2023

The app is good at what it does and seems to be growing. On the other hand some things are frustrating, it falsely reports revenue by changing whatever currency you sell in to dollars without currency conversion. Another issue is you can't pay as you go per sms if you want to do things like birthday messages via reconvert, it forces you into a monthly fee.
EDIT: It went downhill after getting acquired by Yotpo. Syncing is unreliable, support is poor & automations don't always work. Switched to Postcript!

Hippie Pants
Regno Unito
Oltre 4 anni di utilizzo dell’app