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I have going back-and-forth between a few other SMS + email apps. Since Yotpo has been so easy to set up and also focuses on the customer interactions and reviews, as a small business I believe this is the best solution. Quin has been helping me through the process to get verified for SMS and it was easy clear and fast.
I have been so frustrated with the new regulations concerning email domains etc.... today I received the absolute BEST assistance from agent Marnie. She was so patient and helpful! I'm not joking when I say she helped me tremendously get my email set up and working. I am so appreciative that she was willing to go the extra mile with me.
Great APP, with lots of functionality and a straight pricing model. but there is a learning curve. Thanks to Quin (Customer Service) it made my experience great. Super helpful CS
Update : Princess just helped me today and she was another Rockstar. Joann just helped me and she was a Rockstar too. Most are willing to do setups and make changes themselves without having to send you long-winded vague suggestions. GREAT SUPPORT!
Melvin F. was very helpful and efficient with resolving my issue. He provided clear information and walked me through the process.
Needed some quick assistance for the relaunch of my website. Marnie was very helpful and knew exactly how to fix my issue.
I needed to get a snippet code for tracking abandoned browse. Joann was informative and patient in communicating various options and made some improvement suggestions. Overall a very efficient, fast and pleasant experience in obtaining the information I needed. Many thanks Joann!
I needed some help with editing specific formats on the mobile version of email campaigns and Melvin was able to help me with my inquiry right away.
This app is a game-changer. Its robust marketing features allowed me to replace multiple apps with just one. Quin was incredibly helpful in guiding me to the documentation for the app set-up.
Yotpo Spin the wheel especially has been super helpful with my SMS marketing efforts.
I do appreciate their customer support too. Very thorough. Thank you Rock N
Hello im writing a review about the person who helped me, the name was Quin and they completely saved me from hell. I was struggling so hard to get rid of my sms pop up for days and countless hours and she hlped me in seconds. Definitely deserves a raise.