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I've changed over from Klaviyo and the customer support has been great, John D especially was so helpful. I am finding the platform a bit more confusing than Klaviyo but the support is making it so much easier!
I had never used the chat/support feature before today. John D. was extremely helpful and solved my issue quickly!
This company is all about customer service and making sure that they not only understand the app but marketing strategies and why they are important! I love love how detailed they are in tutorials and the customer experience. John D was such a great help in my onboarding process, would recommend.
PL was awesome and answered my questions quickly. She helped me update my website with ease to get Verified. Love this app!
The app purposely reports fake ROI data to incentivise you to spend more on sent emails. When we contacted them showing fake ROI reports on orders that were included in results despite having nothing to do with sent email campaigns they only said that they could not provide information on how the data is calculated and closed the ticket.
We're reporting them for a gross violation of the Shopify Partner Agreement, and hopefully, we'll see them gone from the Shopify app store soon.
According to our legal, knowingly providing fake ROI reports to manipulate you into increased spending meets a legal definition of fraud, so we will likely take matters further.
Thank you for meeting us earlier this week and sharing your thoughts. We greatly value your feedback about our attribution model and we will continue to develop and improve our Product in accordance with the Shopify guidelines. We hope we can restore your trust and are here for any other questions.
The app is terrible, I have spent many weeks to setup and raised many tickets to support. After follow all of their guidance, the simple Abandoned Checkout Flow still does not work. dont understand why there are too many good reviews. Customer service agents have no ideas about their app. Poor support, wasting alot of time. After getting all of my customer emails, the app can not do anything.
We're sorry to hear about your experience. The Abandoned Checkout Flow isn’t working because your account’s compliance requirement is still incomplete. We tried reaching out, but didn’t hear back from you. We're here and ready to help anytime you're open to continuing, and we'd love the chance to turn this around. We understand setup issues can be frustrating, and we truly want to make this right. Please don't hesitate to contact us, our team is here to support you.
Joanne was great in helping me get my email set up just the way I wanted it. This is a fantastic service!
Great app, great support. Rock N helped super fast, and helped fix my issue -- thank you!
I have been using this app for the past two years, the sms campaign part of things Is a complete scam. Recently I’ve noticed that the campaigns aren’t being sent to my customers and the app is overcharging for messages sent. I’ve reached out each time and a ticket is created with no resolution and broken promises. I will be moving to a different app.
We're sorry to hear about your experience, and we truly understand your frustration. After reviewing the campaign, we found everything was sent as expected, with some messages remaining pending due to insufficient funds. We know this isn't the experience you were hoping for, and we're here to assist you if you'd like to discuss it further. Thank you for your feedback.
Brilliant app - could be a little more user friendly with editing emails etc but on the whole has been great!
Joann was very helpful in resolving a recent issue we had with verifications. Thanks Joann!