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**UPDATE AFTER 3 years with service**
Decided to switch to a much better platform, Klaviyo. It’s much better and less expensive. SMSBump merged with Yotpo and is trying desperately to integrate email marketing.
It’s not good. Support team is a joke. Never really been useful. Generic responses. Don’t believe the “bonus funds” you get when replenishing your account. When you uninstall you won’t get any of them back. They expect you to completely deplete your account to $0.00 before uninstalling.
Even if you’ve depleted and replenished your account dozens of times, the “bonus funds” stay in your account and never get depleted first. Overall, this app is costly, doesn’t have advanced email features, and comes with a subpar customer support. Clearly signs of a company who has grown to a point where profits matter over customer experience.
I was helped by Quin and she was kind and helpful. But the test text message doesn't work so i don't understand
I had SMSBump for a while, then when it started sending bogus coupon links to my customers they could not fix the issue. It was jaw dropping. I stopped using them after that.
Thank you for taking the time to leave a review — we apologize for the inconvenience. Our team has tried contacting you, but we have not heard back. Please reach out to us at your earliest convenience so that we can rectify this issue.
I had been on the chat for help on another matter for 20 minutes with Don. I had mentioned that they have a popup that promotes a free upgrade with less $/txt if you signup for an appt and go through stuff with them. Back in March, we did this and went to the appointment, only to be stood up. I even provided the screenshots and emails. I mentioned it, and they said they would look into it. Haven't heard back from them and they closed the case. No resolution.
Unprofessional.
We sincerely apologize for the inconveniences. Our team has contacted you a few times to offer assistance, but we haven't heard back from you. We encourage you to reach out so that we can find a solution.
TL;DR: Their Premium is highly not recommended. Over-promised and under deliver.
This YOTPO is a complete disappointment and not recommended. The admin interface is a nightmare to navigate. Too many confusing reps and a dumpster fire of code in the web reviews widget make matters worse. The promised platform synergies are nonexistent. SMS Bump is a usability disaster, and even meetings with their team are a waste of time. Other platforms have proven to be far more beneficial, while YOTPO has only added frustration, complexity, and countless hours of troubleshooting. Avoid YOTPO at all costs.
Thank you for sharing your thoughts with us - we value your feedback.
The app is not working, tried to reach support in 3 different times, got excuses, upgraded to a bigger package for functionality, still don't work.
The App was used to be good, not anymore.
seems they don't care.
Hello there! Stoyan here from the SMSBump team.
This review is a bit confusing to me, as I checked the history and it seems that we've responded in a timely manner to all your questions, the last one being from 3 days ago. Is there something else we can help you with?
Looking forward to your reply. We would like for you to have the best experience possible with our app, so please let us know if there is something that you are missing or not working.
Regards,
Stoyan.
EDIT (17th AUG): We are still waiting for feedback from the merchant.
They claim that their app is working, but their partnered carrier is down so we cant send messages. This has been ongoing for the past 2 weeks and they refuse to reimburse payment for the messages that havent been sent/ the monthly charges for the app no one can use.
This tool wont allow you to do A\B testing. or it does but guess what? you cant know whos the winner.
and support is bad. since Yotpo bought it, its usless.
Hello,
I can see that my team has tried getting in touch with you regarding your concern.
I believe that there may have been a misunderstanding. We do support A/B testing within our campaign and flows with visibility into your winning group.
I would like to invite you to jump on a call with one of our team members so we can walk you through the steps of how this can be achieved within the app. Please feel free to reach out to our live support or follow up via the direct email we have recently sent so we can help further assist.
Looking forward to hearing back from you
Kind regards,
SMSBump Customer Care
Terrible app, it also kept charging me when I tried to turn it off! I have reached out to customer service multiple times without response!
Hello there! Stoyan here from the SMSBump team. I am sorry to hear you didn't have a more positive experience.
We checked your case, and it seems that you were automatically charged mainly because you left the Auto Recharge option active on your profile. We've contacted you a couple of times to show you how you can disable it. We even disabled it manually on our side, so you don't get charged additionally.
In addition, we've contacted you so you can get a refund on the money that was not used. However, as of now, we've not received a response.
We look forward to resolving all your issues and if you are willing to continue working with us, we will be happy to show you how yo can get the most of our app.
Regards,
Stoyan from the SMSBump team.
EDIT (4th AUG): We've contacted the customer and explained the situation, we are waiting for feedback from them.
EDIT (17th AUG): We are still waiting for feedback from the merchant.
If you are going to use their app for email then i would suggest look for another app. These guys can't even do the simple tasks of verifying the domain. I have been going back and forth with them for past 3 weeks to verify the domain but they keep emailing me like a robot. I asked them to set up a meeting to go over this issue but no luck. Stay away from this app if you want email marketing.