レビュー (8,203)

総合評価
4.9
評価レベルごとの件数
  • 評価の93%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2024年5月10日

I'm am very happy for this guy "Melvin" This man is really support me and solve my problem love you my "ALLAH" Bless you and Happy in whole life Thanks for time ..

Extreme Gadgets
アメリカ合衆国
アプリの使用期間:3ヶ月
2024年5月5日

Setting the up was made very simple, and customer service was able to answer all my questions and guide me through it, thanks to Quin for helping me

VERSATILE
アメリカ合衆国
アプリの使用期間:5ヶ月
2024年4月19日

Had an extremely helpful experience with their support staff (Melvin). Was able to clear up all of my questions and had me setup and ready to go right away.

The Manga Maniacs
カナダ
アプリの使用期間:3ヶ月
2024年4月19日

Reached out to customer service today. I was connected with Melvin. I dread the thought of having to do things involving connecting this and that but Melvin made the process alot more bearable. He is super patient and helpful. Thanks again Melvin.

Blush-It
アメリカ合衆国
アプリの使用期間:7ヶ月
2024年7月23日

Support is great specially Marnie, 10/10

Alkom
アメリカ合衆国
アプリの使用期間:8日
2024年7月14日

Princess L was very helpfull. Very fast and clear. Thanks

Ompoy
フランス
アプリの使用期間:約3時間
編集日:2024年6月4日

Super fast response and excellent support! Princess was so kind and was really helpful for me

Travable
コロンビア
アプリの使用期間:約2ヶ月
2024年5月30日

BE CAREFUL - Abandoned Cart Reminders are not working if the abandoning customer is not a subscriber which is ABSURD!

This is not a marketing email, it's a reminder! I tried to explain that to their support and ask them fix the automation flow for cart abandoning emails, but they still did nothing!

Even Shopify Email app is allowing abandoned cart reminders to be send to non-subscribed abandoners, but not Yotpo. They think they know better.... It's like non-sending email confirmation with tracking because customer didn't click "subscribe to email marketing". :D

Tried to explain that, no luck.

Innovato Design
ブルガリア
アプリの使用期間:9日
Yotpo - Email & SMSが返信しました 2024年6月6日

We appreciate your patience and understand your frustration. Our goal is to ensure that our practices not only comply with regulations but also support your business objectives effectively.

To clarify, transactional triggers like Order Created, Shipped, and Delivered messages can be sent without subscribing because they provide essential updates. In contrast, Abandoned Checkout reminders are considered marketing communications because they are intended to drive purchases. As such, we require shopper consent to send these messages, which is crucial for maintaining legal compliance and protecting your business.

We understand this may differ from other platforms, but it’s a measure to ensure long-term benefits by respecting customer preferences and trust. We are committed to helping you optimize your processes within these guidelines.

Please let us know how we can support you further to achieve your goals. Your satisfaction is important to us, and we are here to assist in any way we can.

Thank you for your continued partnership.

2024年7月9日

I was helped by Quin, she was super nice, patient, and helpful with account verification

BECLAWZZ
アメリカ合衆国
アプリの使用期間:約2時間
2024年5月19日

"PL" helped me today, the process was very fast and easy. She was very polite with assisting. I appreciate the help!

Kay's Holistics
アメリカ合衆国
アプリの使用期間:約2ヶ月