Yotpo Email Marketing & SMS

Ho usato l'assistenza e mi sono trovato davvero bene per risolvere una cosa, più di una volta l'ho usata e devo dire che hanno sempre risolto. Top

John was very kind and the help was really fast and I solved my problem in 10 minutes! I would really suggest!

Joann C was excellent at helping me with my problems. Fantastic customer service and she resolved my issue quickly.

I'm just getting started with the SMSBump app. But, so far, customer service has been outstanding and extraordinarily patient and helpful. Shout out to Angelica for helping me out.

The function is really good and indeed improves the sales. The slight problem is if you have several Shopify stores under one admin account, it may be a little disordered when you try to download the APP and log in to it sometimes.

The SMSBump team made the process to get start wicked easy. With Harrys help we got compliance procedures done in no time! Super quick and easy!

Great customer support. Got setup fast. Can't wait to report results! Thank you very much! UltimateDog.com

Don helped me out setting up my privacy policy and terms of service. Awesome customer support! I would definitely recommend it to other people who might be interested in having a great SMS & Email marketing set up.

I couldn't be more disappointed after losing thousands of SMS subscribers....

When I used this service, I had no issues and no problems and it always worked great. One day I am no longer to access the app via the Shopify Sales Channel nor login on their website and am in a pinch to access for a memorial day weekend sale to send out texts. I reach out to support, no answer due to it being the weekend. Due to a time crunch, I uninstall the app and re-install in hopes it will work because I desperately need to send something out, but unfortunately get the same issue I started at.

I reach out to support again first thing Monday morning via chat and they cannot help me and say they will follow up end of day. 3 days go by, still no response.

I get into another chat today and I'm told they emailed me, but of course, I received nothing. I ask them to copy and paste the email in the chat which claims they fixed it, but of course the issue was not resolved and still couldnt access my account at all.

Now it gets worse... I ask for them to export me a list of all my contacts so I can use another service, and they only send me 500 contacts, though I had over 2100 which is a lot for a small business like mine.

SMS was a massive driver for sales and now I'm left with a 75% loss of subscribers and the support team telling me they cant retrieve anything which I believe is false.

I greatly look forward to never using Yotpo ever again. Your support sucks, your pricing sucks, and I promise you can find a better option. ✌

costumer service is beyond amazing. if you ever have a problem just chat with them they'll get to you very very fast. radly helped me solve my problem within 2 minutes.