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Joann was very helpful and has let me know when the issue will be fixed. I trust that she has it covered and will be able to figure the whole situation out. 10/10 she has solid customer service. Thank you.
PL, was so nice and helpful! She is such a doll, thank you for everything! <3 I recommend this app 100%.
We appreciate your feedback, thank you!
thank you so much my I received Lord as my customer service rep today and i was walked through the steps i need very kindly. lord was very patient and sent me all the links i needed. thank Lord
I used the app to help me increase my reach with my customers and save me time. So far so good! Thanks fro this awesome tool. It is easy to use, has helpful videos, and allows you to test what you create before sending it to customers!
I have multiple Stores and SMS Bump is always my go to!n Easy integration, setup and campaigns. I also love that I can bring subscribers into my Shopify store and they auto sync!
Excellent service! Their support helped me set up my account fast and easily! It is a user-friendly app. Thank you!
User interface is nice. I hope it will increase our sales. Will comeback soon to review again.......
I just used SMS Bump for the first time and the support was exceptional! Joann C was very helpful and replied really fast! That's the support every business needs :)
Terrible app, it also kept charging me when I tried to turn it off! I have reached out to customer service multiple times without response!
Hello there! Stoyan here from the SMSBump team. I am sorry to hear you didn't have a more positive experience.
We checked your case, and it seems that you were automatically charged mainly because you left the Auto Recharge option active on your profile. We've contacted you a couple of times to show you how you can disable it. We even disabled it manually on our side, so you don't get charged additionally.
In addition, we've contacted you so you can get a refund on the money that was not used. However, as of now, we've not received a response.
We look forward to resolving all your issues and if you are willing to continue working with us, we will be happy to show you how yo can get the most of our app.
Regards,
Stoyan from the SMSBump team.
EDIT (4th AUG): We've contacted the customer and explained the situation, we are waiting for feedback from them.
EDIT (17th AUG): We are still waiting for feedback from the merchant.
i used thi app. i really like how is dose SMsbump. Perfect app nice . Gold. This is gold. Thank you, good sir! earned yourself a subscribe!