レビュー (8,303)

総合評価
4.9
評価レベルごとの件数
  • 評価の93%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2024年11月12日

Impostazioni limitate, non ha un ottima personalizzazione del design email nella versione "mobile", non si può inserire nessun comando in modo orizzontale, ma risulterà verticale in una sola e orribile colonna, l'email non si adatterà ad ogni mobile differente.

Abbiamo creato un design pdf con link, ecc.. per avere la funzionana citata sopra. Non ha funzionato anche questo, non viene accettato il formato pdf. Abbiamo disinstallato l'app

Effedì Boutique
イタリア
アプリの使用期間:23日
Yotpo - Email & SMSが返信しました 2024年11月24日

Thank you for your feedback. We understand your concerns about the email design customisation for mobile versions of emails, and we’re sorry for any frustration this has caused.

Your input provides insight for areas of improvement, and we’re actively working to enhance our features as we’re constantly exploring ways to better meet our users` needs.

We appreciate you sharing your experience and are committed to making our platform more flexible and user-friendly.

Please don’t hesitate to reach out if you’d like to discuss further or explore potential solutions with our team

2024年3月12日

Quite disappointing, to be honest. It feels cumbersome to create compared to Shopify's own email marketing feature. Everything has to be done manually while you'd expect it to be a bit more intuitive and pull content from the website. Who has time to keep designing these campaigns again and again? Trying to edit and setup a template is a bit of a pain and I had to try several times for it to work.

TPS
イギリス
アプリの使用期間:約2年
Yotpo - Email & SMSが返信しました 2024年3月20日

We're sorry to hear that you're experiencing issues with our SMS product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.

2024年4月20日

Things seem backwards. Having a lot of issues.

Spit-take Gifts
アメリカ合衆国
アプリの使用期間:1日
Yotpo - Email & SMSが返信しました 2024年5月6日

We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.

編集日:2020年8月30日

Service is very poor. I have been trying to get an answer on reporting of Orders for a three weeks and can't get a person to tell me. Repeating myself over and over and over again. Can't tell if the platform actually works on not.

Tripod Coffee
オーストラリア
アプリの使用期間:3年以上
2022年11月13日

Decent app, with good flows and automations. I upgraded my plan to utilize the A and B testing, sent a campaign, but the program didn't send the correct message that I configured, checked, double-checked, and sent off. Sent a couple emails to support with no response. Previous to this I wanted to upgrade to the higher tier plans, reached out twice within a few months span. Still haven't heard anything back. Overall the app is pretty good, the service isn't. The cost of sms is expensive already and with lackluster support may be better off finding an alternative.

Box-Up Nation™
アメリカ合衆国
アプリの使用期間:約3年
2023年2月17日

This used to be an awesome app. However the platform has been pretty buggy lately and customer service is slow and not the best to deal with. It feels very outsourced and disconnected. After being with SMS almost 3 years, we will be leaving soon to find another SMS service. Customer service should be a priority with something as important as text messaging and SMS Bump has lost that touch lately.

Nature Backs
アメリカ合衆国
アプリの使用期間:約3年
2021年3月16日

Worked great for about a year and then my last text campaign was randomly sent out over the course fo 2 weeks to my customers causing a ton of confusion since the original text was for a sale that ended the evening I sent it. Contact SMSBump and they said all was fine on their end but this had never happened before. I tried to find a resolution and they refused to help. Looking for a new company now. Super disappointing since I had over 12K people on my text list and now have to start over.

Monkey Feet USA
アメリカ合衆国
アプリの使用期間:2年以上
2021年6月1日

The app was working well without any major problems but had a short outage that told customers that the app wasn't installed when it was. This caused us to re-install the app and thus resulting in losing all of our automations and data. Very unfortunate situation.

Kanzen Knives
デンマーク
アプリの使用期間:約1年
2021年5月8日

really good for abandoned checkout campaign but not for SMS marketing. invested 130 USD for the campaign and 0 return..

Body Massager
カナダ
アプリの使用期間:11ヶ月
2020年5月23日

I integrated SMSBump with my Justuno pop-up... the integration seemed to go smoothly as Justuno accepted it fine. I noticed immediately that I have an issue as I signed up to test my own pop-up and I haven't received the initial welcome flow. I checked SMSbump and my information is there so not sure why it's not starting the flow. I have spoken to 2 customer service reps & I haven't had the problem solved yet. This has been going on for 2 weeks. I'm starting to get a little frustrated as now I'm not getting responses to my to follow up emails. Hopefully this is a glitch and it all turns around.

Mademoiselle Lash
アメリカ合衆国
アプリの使用期間:6ヶ月
Yotpo - Email & SMSが返信しました 2020年5月26日

Hello and thanks for reaching out.

Apologies for the delay here and hope you had a fantastic Memorial day weekend.

Our support team has gotten back to you.

EDIT - July 2nd: Hello again! Stoyan here from the SMSBump team. Wanted to ask you if all your issues were resolved. Feel free to reach out to us, our team will be more than happy to help you!