Yotpo: Email Marketing & SMS

Based on our experience, we do not recommend Yotpo for businesses that need reliable support in high-stakes or legal situations.

During a recent legal matter, we depended on Yotpo for documentation tied to their SMS platform. Here’s what we encountered:

A formal letter provided by Yotpo included an incorrect phone number, which their team later confirmed was a template error.
Our legal team required corrected documentation and supporting records (including metadata/logs) to meet court standards.
Despite the urgency, there was prolonged back-and-forth on what could be provided and how.
Critical records needed for admissible evidence (such as underlying logs tied to opt-in data) were not immediately delivered in a usable format for the case.
The situation escalated to the point where legal pressure increased, including motions filed in court over missing or insufficient documentation.

Our opinion:
When everything is running smoothly, platforms can seem interchangeable. But when a serious issue arises, the level of support and accountability matters most.

In our case, we did not feel adequately supported when it mattered most.

If your business relies on SMS/email platforms, make sure you fully understand what legal-grade data and support they can actually provide before committing. Team WOLFpak

This app used to be great, but now I am unable to get support and was charged for an unusable product. I can no longer recommend this app to users.

"I had a fantastic experience with Yotpo's support team, especially with John D. He was incredibly knowledgeable, patient, and quick to resolve my issue. John went above and beyond to ensure I fully understood the solution and even provided additional tips to optimize my setup. It's rare to find such dedicated and efficient customer service. Thanks to John D and the Yotpo team for making the process smooth and stress-free!"

COBRAN LO QUE QUIEREN, SIN RESULTADOS Y ENCIMA COMO NO TE ENTERES TE ARRUINAN. NO USEIS ESTO EN LA VIDA. pero es que con la aplicacion desinstalada aun siguen cobrando.

ESTAFADORES

Mark Horrocks
Attachments
12:29 PM (2 minutes ago)
to Shopify

Hi,

Please see screenshot I removed the app Yotpro sms capture and I am still receiving
a popup.

My website chevanderwheil.com is corrupted.

Thanks,

Mark Horrocks
07973-786657

PL really helped me! So very happy with the support they give. Really 'on' to it and very quick help via chat. Happy customer here!
Also my revenue is increasing a lot with this app.

Israel people

为什么不开通中文啊？我看不懂英语

I'm really liking Yotpo and really like that the prices are based on usage rather than number of customers (number of customers pricing going up with time even if your revenue stays the same because your customer count grows every month even when leveled out). The email template editor seems a bit buggy but I got though it all. I had some wonderful help from Princess and JoAnn! Very knowledgeable and made sure my issues were dealt with. With features like flow, Yotpo has a learning curve, but not too bad. Its VERY customizable.

They offer no help and keep you hanging when it's actually impossible to arrange the installation.

I've been working on this for over a week, installing everything necessary and making changes in my Shopify store, only to be told that SMS Bump is working, even though I see nothing has come in.

I've tested it several times myself, asked several people to test it for me, and received nothing at all.

Even when I tell them all, I keep getting disconnected, either with someone who has nothing to do with it, or with the same person who's supposedly the higher-up (who disconnects themselves) from the service.

I don't know what kind of higher-up is, but I wouldn't wish this problem on anyone else.

They're only interested in good results; they don't really care about anything else.