Recensies (8.201)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 93% recensies zijn 5 sterren
  • 4% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
8 juni 2020

THIS APP CHARGED ME $70 AND I SENT 4 MESSAGES. WASTE OF MONEY SUPPOSED TO BE $1.50 PER MESSAGE. DIDNT GET A REPLY BACK TO MY EMAIL EITHER. THIS APP SUCKS

Accesoraes Boutique
Verenigde Staten
4 dagen gebruiken de app
Yotpo - Email & SMS heeft geantwoord 9 juni 2020

Hello and thanks for your feedback.

I believe there has been some misunderstanding here. Our support team has reached out to you to help you fix the issue and take care of the funds added.

Bewerkt 7 januari 2020

Edit: I messaged them on Wednesday, not the weekend and it said 10 minute response. Then I left a message through email. Can't believe you are trying to say I contacted you on Friday or the weekend.

I couldn't even use the App because it would not let me past the account creation screen. It's been 5 days and I have not received a response from online chat assistants nor from email. I am in the USA, so country is not the problem.

fordearest
Verenigde Staten
4 dagen gebruiken de app
Yotpo - Email & SMS heeft geantwoord 7 januari 2020

Hey,

Thanks for reaching out and apologies for that. Unfortunately, both of our weekend warriors support team members got sick during the weekend and we must have missed your inquiry.

We would like to make up for this small hiccup and reached out to you via email and on the phone number you've left. Hope we can get a chance to show you up SMSBump.

EDIT - July 2nd: Hello again! Just wanted to mention that we've gone through major changes. We've noticed that your store is not active at the moment, however, if you decide to reopen, we will be happy to show you how our app works now and you can get the most of it.

Thanks!

12 oktober 2023

I've seen more bugs and lags in this app than in any other. Nothing works as intended. The support is useless, with their first response to a question about why SMS aren't being sent usually being that the customer probably didn't leave their phone number. I never got a response to any of the tickets I created. All SMS templates are written to be as long as possible, so we have to pay for two SMS instead of one. I would never recommend this to anyone.

Ranok Inc
Verenigde Staten
4 dagen gebruiken de app
Yotpo - Email & SMS heeft geantwoord 16 oktober 2023

Thank you for taking the time to leave a review, we sincerely apologize for the inconvenience. Our team has been in contact with you, and we're actively investigating the issue.

Bewerkt 15 juni 2021

THEY WILL ROB YOU W/O YOUR PERMISSION. First, let me just say my site has not launched and I was getting all my ducks in a row for launch date; including sms marketing. I'm currently building a list. I signed up for a FREE SERVICE (READ THAT AGAIN). Later I needed help to set up one keyword. PLEASE NOTE: YOU ARE GIVEN A $6 CREDIT UPON SIGNUP
Customer service was GREAT- HELPED AND DID NOT INFORM IT WAS A CHARGE ($15). OK cool, so that would leave a balance of $21 (minus .04 for a test text sent). But then I wake up the next day and receive an email stating I was billed $30 ADDITIONAL. Please Note- I DO NOT HAVE AUTO RELOAD ACTIVATED. Spoke to Rosen D (csr) and he stated I could request for a refund by submitting the ticket. I WAS CLEAR THAT I WANT A REFUND BECAUSE I WAS ROBBED AND HUSTLED! I submit the ticket and NOW THEY ARE TRYING TO REFUSE THE REFUND FOR AN APP I DELETED AND WILL NOT AND CANNOT USE DUE TO NO TRUST. SINCE THEY ARE REFUSING AND I DID NOT AUTHORIZE THEM TO MAKE ANY DEBITS- I WILL GO TO MY BANK AND DISPUTE IT! I HAVE PROOF OF THE CONVO, PLUS THEIR ENTIRE SETUP IS MISLEADING. YOU WILL BE CHARGED AS A FREE USER AND NOT EVEN KNOW!

The Kawaii-Collection
Verenigde Staten
3 dagen gebruiken de app
14 september 2021

why in hell I can't go in the app?????????????????????????????????????? what do you mean you don't support "We don't support your chosen platform yet" so if you don't support it why you're app is in Shopify

Poodle Puzzle
China
2 dagen gebruiken de app
Yotpo - Email & SMS heeft geantwoord 11 oktober 2021

Hello,

Thank you for reaching out.

I apologize for the trouble you are experiencing. I can see that my team member has been in touch to help resolve this for you.

Kind regards,
Customer Care SMSBump

17 juni 2020

Not very useful. Trying set up some things but the pages dont load on mobile devices. Not sure why. No information provided on this. Doesn't seen to be working at all. Wont use again unfortunately

The Baby Parlour
Verenigd Koninkrijk
2 dagen gebruiken de app
Yotpo - Email & SMS heeft geantwoord 17 juni 2020

Hello and thank you for your feedback.

Stoyan here from the SMSBump team. From what I understood, this is probably a misunderstanding. Please reach out to our support team (you can use support@smsbump.com) and we would be happy to help you with this issue.

19 september 2023

I have downloaded the app multiple times to try and use it and every single time I open it, it does not load and just has a blank screen. Really disappointed.

ComfySole
Australië
1 dag gebruiken de app
Yotpo - Email & SMS heeft geantwoord 26 september 2023

Thanks for sharing your feedback with us — we sincerely apologize for the inconvenience. Our team has tried contacting you to offer assistance, but we have not heard back. If you're still experiencing issues, please reach out to our team.

3 oktober 2021

Won't let me install the app saying it's connected to another shopify store like I changed the store's email and still the same. The issue has been over a month already and they just don't care. :)

Assasin's Den
Filipijnen
1 dag gebruiken de app
17 augustus 2021

Crashed all my website. lost sales because of it until I realized nobody could visit the website because of this stupid app.
I'm using Ecom Solid.

Extenderz
Verenigde Staten
Ongeveer 5 uur gebruiken de app
Yotpo - Email & SMS heeft geantwoord 18 augustus 2021

Hi,

The app does not actually modify or do anything on the front end of your store so most probably its another app or modification you did.

Also based on our records you never contacted our support team, who will be more than happy to help you with the investigation

19 oktober 2020

their support said i do not need to import customer list even after my store is fully validated and reviewed

Sale Gardens
Maleisië
Ongeveer 2 uur gebruiken de app
Yotpo - Email & SMS heeft geantwoord 23 oktober 2020

Hello! Stoyan here.

I've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws. We are doing this mainly to protect you because the fines are quite big. I know that we've already explained this to you privately but here is a summary: If you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message.

I know that you've already uninstalled our app, but if you decide to give it another shot, do not hesitate to contact us. We can help you set it up properly, show you the best practices, and be there for you if you have any questions (we have 24/7 support).

All the best,
Stoyan.