Yotpo Email Marketing & SMS

I am not someone who leaves reviews very often, especially negative however this companies "support" is the worst I have come across from a software business.

I have it setup so customers receive a discount code upon signing up with an email, the customer has never received any email / discount. On the 3rd attempt of contacting support I was told to follow some steps, I did them.
On the 4th time I was told it was not working because ' servers are busy, the email will arrive to your customer later'.
On the 5th time I am told my email has to be verified in the system - why did the previous 4 support agents not tell me this?
To date I have had an "escalated" support ticket open for about 12 days.
After 7 days of the support ticket being open and me already verifying my email a few days prior, I am once again asked to verify the email.
5 days since the last reply, still no response and the software still isn't working.

I got my first sale by only spending $0.03 with the free credit ;) It is super awesome! I never expect will have sales by using SMSbump that soon.

AJ was amazing and helped me so much

Great customer service, helped in an instant and rectified my problem.
Very rare to receive such quick service on the weekend.

SMS bump is super useful and really great with helping you stay in constant contact with your customers & the support team is amazing thank you!

i absolutely love the immediate help. perfect detailed steps for help on integrations and apps. i switched over from klaviyo due to pricing and love the set up

great customer service by @AJ T. Helped me entirely!

When I asked for a help through the chat, the action of the support team was amazingly quick and professional. I was wondering with several things regarding the set up issue, now I got clear. many thanks!

good

I used this app and when I made a new transfer the staff PL help me to transfer my money to new store and they are really fast at the response and will resolve anything you are having trouble. I'm really impressed and happy as a customer.