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I added the SMS Bump app to my online store and I'm enjoying it very much. The support is excellent. Regie helped me a lot especially being a beginner and fulfilled all my requests in no time. Thank you
John D from support was super helpful and answered all of my questions
Super efficient app. Thanks to Marnie from the support team for clearing all my doubts and answering my questions in the most time-efficient way. Very satisfied with Marnie.
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Timely and extremely helpful customer service agents! I worked with Fhoel and they got me on track with my SMS work flow while also making sure that all my policies were up to date and the way they should be to validate my SMSBump account. Thank you!
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This application is amazing and I had Lord or fix one of my worries and he knew how to be fast and efficient
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Major shoutouts to Keano he looked out and gave me a honest review on my storefront and my designs
After struggling I decided to reach out for help. Alex came and assisted me in minutes. He replies very fast and includes pictures
Elijah was super helpful and walked me through the entire process! Would most certainly ask for Elijah if I ever need help in the future!
The app doesn't work for us. It sends some random notifications that it should not. 1 customer received 5 messages of the same notification. Analytics shows completely wrong data. It does not always send a Shipping Confirmation Notification. We hoped that it would work, but it's really not.
Thank you for leaving a review. We value your feedback and apologize for the inconvenience. Our support team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out so that we can better understand the issue you're experiencing.
The worst experience EVER, I've been waiting for their response for 3 weeks, but I still got no response at all on any of my help requests or refund request. I emailed them 5 times and contacted an online service 3 times.
I already added $20 to my account. The worst part is I can NOT even open the App. I've been waiting like an idiot wasting my time and my money. I can not even open the dashboard. The App does NOT work at all. It keeps popping out to smsbump.com. It looks like the app is nothing to do with Shopify. PLEASE PLEASE DO NOT USE THIS APP. Terrible after-sale service(no service at all) All I want to do is get my money back.
Hello,
Unfortunately the email response we've sent landed in the SPAM folder, thanks Intercom. The fact that you were not able to set up might be unfortunately due to the fact that you are based in China (sometimes this happens if the servers of the company are not based in China and ours are not)
If you cannot use our service we would be more than happy to grant you a refund, so please get in touch with our support team so we can settle this.
Thank you.