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PL Was an amazing support!
Quin Shiena G helped me out promptly and provided great service. I highly recommend.
BE CAREFUL - Abandoned Cart Reminders are not working if the abandoning customer is not a subscriber which is ABSURD!
This is not a marketing email, it's a reminder! I tried to explain that to their support and ask them fix the automation flow for cart abandoning emails, but they still did nothing!
Even Shopify Email app is allowing abandoned cart reminders to be send to non-subscribed abandoners, but not Yotpo. They think they know better.... It's like non-sending email confirmation with tracking because customer didn't click "subscribe to email marketing". :D
Tried to explain that, no luck.
We appreciate your patience and understand your frustration. Our goal is to ensure that our practices not only comply with regulations but also support your business objectives effectively.
To clarify, transactional triggers like Order Created, Shipped, and Delivered messages can be sent without subscribing because they provide essential updates. In contrast, Abandoned Checkout reminders are considered marketing communications because they are intended to drive purchases. As such, we require shopper consent to send these messages, which is crucial for maintaining legal compliance and protecting your business.
We understand this may differ from other platforms, but it’s a measure to ensure long-term benefits by respecting customer preferences and trust. We are committed to helping you optimize your processes within these guidelines.
Please let us know how we can support you further to achieve your goals. Your satisfaction is important to us, and we are here to assist in any way we can.
Thank you for your continued partnership.
Everything was explained to me quick and got everything verified and set up quick! Great support team joann c helped me out alot. answered all my questions and helped me with everything!
The support was really helpful, my Agent Regie walked me through everything and ensured my issue was resolved!
I always receive amazing help via chat. Melvin was amazing today!!
great team here I walked with Quin Shiena G to get all the SMS setup took no long then a few mins to get it setup and now we ready to rock the net I do have to say this was one of the fast replying apps to set up shopify the others I had to wait 5-10 mins to get a reply to setup a app but this one is one of the fastest responds time I seen so for keep up the great work SMS team 100% absolute brilliant job on the walk through
Thanks Marnie. Easy to use as well as fast replies and services
I had a problem with email marketing automation, and John D helped me fixng the problem first try. Very good and fast responsing support. Thanks
While i was verifying my account it was really confusing and was taking a bit long but one of the guys from the support team Joann C was really helpfull and guided me through the process splendidly thank you