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i was having trouble verify my account but i spoke to Rock N from the support team and he put my worries to rest. i have tried other sms app but yotpo by far is the easiest for me to understand how to create campaigns and collect subscribers
got helped quickly by Princess PL and she managed to help me and answer all my questions, best customer service so far. i really recommend this app
If I could put 0 stars, I would.
Extremely disappointed in the customer service of this company. I had been using a variety of Yotpo apps for years now, and had switched over my SMS service to Mailchimp as of the holidays 2023. My last use of Yotpo's SMS app was Black Friday 2023.
Randomly, on a Sunday evening, on May 12th 2024, my Yotpo account says it sent out a random "automation" to all of my SMS subscribers without my consent. I had never sent up any type of automation, and even after checking my account, could not identify what was "setup" or "sent". What I did notice though is that I was had SIX $20 recharges made to send these mysterious texts. (BTW, my own phone number is one of the numbers within the list and I hadn't received any text from this "campaign".)
When I reached out to Yotpo to ask for assistance and a refund for this unauthorized charges, they simply blamed the fact that my auto-recharge option was still on, and so despite me not ever creating this "campaign" and them being unable to even figure out on their end how it was created or by who, I am still responsible for paying these recharges for an automation "sent" in error. But again, as I have said above. I never received a text from this campaign, and others who I know personally that also had a phone number on our list didn't either.
I am out $120 for a campaign I never set up, a campaign that Yotpo cannot figure out how was setup, and a campaign that I am not even convinced truly sent to anyone at all.
And Yotpo refuses to refund me.
Despite my years of loyalty and despite no proof showing that this wasn't an error on their systems part.
If I were you, I would run.
Find a different app with a company who cares about their customers and stands behind making their own flaws corrected.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this has caused. We have thoroughly investigated the issue and can confirm that the issue have been rectified and processed the refunds.
Additionally, we attempted to reach out to you regarding the recent $10 charge, which is linked to your keyword monthly subscription. If you have any further questions or need additional assistance, please do not hesitate to contact us.
Thank you for your patience and understanding. We value your continued loyalty and are committed to providing you with the best possible service.
PL helped me a lot with my issues. Very fast support and super friendly. The app itself is a MUST. Thanks
Melvin was very supportive and is very fast to reply! Awesome customer service and I recommend the app! Thanks and have a nice day!
Great customer service
Marnie was a big help and fixed my issues I had quick!
i dealt with Quinn on the SMS to get some thing verified- she was great!!
cusomer is very helpful especially Melvin
App is user friendly, and the customer service is great their agents are very patient and to the point, especially Marnie!