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Rock was very quick and efficient!
Rock N was super fast with the answers and straight to the point! He resolved my issue really quickly. Super grateful for that.
Amazing service , Thank You ( Regie C )..
Regie was extremely quick with their responses and with everything they sent was extremely helpful information without needing much explaining because of the well-thought responses. Amazing customer support!
(marine e) the best customer support person ever. 10/10
Very helpful, the best sms app out there.
The support are knowledgeable and efficient.
Shout out to Marnie that solve all my questions in less than 10 min !
Great use of AI to create easily segment and list !
Never seen an app doing that for now.
I know that you guys have included the email recently.
But your builder are very outdated and limited.
It would be better if you can update in terms of design and possibility for the emails !
For now I'll stay with Klaviyo but if you make a better design builder, I'll switch !
Update: The product is not reliable.
we've faced so many bugs and issues so far.
We've been trying to run an SMS campaign for a month and support can't solve our issue.
Also, we're facing a massive discrepancy in our analytics, which is really important when working with a marketing platform.
an important caveat is, by default attribution setting can be very misleading! so make sure set it in the way that it makes sense to you.
Original review: So far, we are completely satisfied with this app.
It's very easy to set, performance is acceptable even compare to more expensive products, pricing is fair and their support team chat is wonderful.
Overall I think it's a great choice for Shopify businesses.
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced.
As we discussed via email, the issue stemmed from a conflict with an existing account you had with us, which we promptly identified and resolved. A fix was successfully deployed on May 30th, and we are pleased to report that the problem has been addressed.
We are happy to hear that everything is now working smoothly for you. Our team is always here to ensure you have the best possible experience. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Thank you for your patience and understanding as we worked through this. We're committed to providing excellent support and ensuring your satisfaction.
Just got verified and about to send my first emails that were easy to make. Melvin got me verified in 5 minutes and now I can start to suceed.
I had a fantastic experience with the support team. They were incredibly quick, fast, friendly, and helpful, which made a huge difference for me. I was particularly impressed by John D, who not only was thoughtful but also demonstrated a wealth of experience in providing assistance.
PL was super helpful in getting my site authenticated and was quite responsive. Would recommend.