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I just used chat to get clarification on sending text messages to customers. PL was amazing! She stayed with me until I completed what I needed to on my end in order to proceed with my electronic marketing campaign. She was extremely detailed and thorough as she walked me through the process. Just awesome! A+++!
Super user friendly PL helped me get my SMS setting all set to make sure I got to send out all my Black Friday marketing text out during a busy time of the year. Definitely will recommend this app to anyone looking to scale.
John D. was extremely helpful in helping me get the sms verification. He was very thorough in his explanations which made for a very easy fix and had me on my way quickly.
Joann and the support they offer is really great. I had to Validate my account and that process was made easy by guiding me through all the steps by Joann. I really appreciate Joann, And the Customer Help this company offers. I am really satisfied with their Customer Support.!
I am loving this app. So easy to use and the rates are extremely affordable. I've needed to get support's help 2x (from my own doing) and was helped by Quin and PL those 2x. Both were super fast to help. Download this app - don't put it off!!
Recently installed the APP. Very easy to use. I ran into a little issue re policies and SMS but contacted and spoke to Melvin, had me sorted within a few minutes . Very happy with this app and customer service is amazing.
I have enjoyed using the app; timing, templates, automations have all worked great for me in the past. I recently had an issue where my TFN required a verification and it prevented me from sending communications...that was an inconvenience as there are only certain times when support is available so I had to wait for assistance but John was very friendly and helped move the process along and answered all of my questions. Thanks, John!
I had a problem with email marketing automation, and John D helped me fixng the problem first try. Very good and fast responsing support. Thanks
all good ... Specially, Melvin tried everything possible to fix my issue because SMS campaign failed and I needed it fast reaction on Yotpo side thank you
While i was verifying my account it was really confusing and was taking a bit long but one of the guys from the support team Joann C was really helpfull and guided me through the process splendidly thank you