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PL helped me a lot in my questions on setting up. The customer service is very fast and personal. The app is a little confusing but the customer service is able to walk you through any problems
I needed help finishing my account and Joann was great she helped quick and it was a very easy fix!!!
Best customer support, very very funny and helpful. I really appreciate this application, FOARTE BINE!
Thank you for the kind words!
I was having issues setting up to get validated, but Angelica from customer support was very friendly, patient, and direct. I was finished within 2 minutes. This app doubles my sales. Super happy with it so far
double charged 500 when I did not authorize a refill. They are reluctant to give me a refund, they have no proof that I used credits. I would beware using a company like this who dont believe the customers are right. I'm moving on to another competitor.
Thank you for taking the time to submit a review — we appreciate your feedback. We would never charge you additional fees without your authorization. Our team has reached out to you, but we have not heard back. Please contact customer support at your earliest convenience.
Elijah and Regie were great! I had Alot of questions. They were patient and very nice. They answered all of my questions and were very professional. I trust the app because of the great customer service I received.
Joann C was awesome!! She was very helpful in assisting me in the completion of my setup with the Shopify app SMSBump for my business.
Don helped me validate my number. It was quick and easy.
I would recommend this app to anyone who is looking for SMS as a marketing tool. Especially for beginners like me. Also, what a banging customer service from PL !
In few minutes I have a contact on the SMSBump'support. And all my answers; then, everything is OK now ! Thanks a lot for your help :)