Yotpo Email Marketing & SMS

Overall the app is great for beginners, I would Like to thank Gen for the premium customer service she provided.

my experience with SMSBump: SMS Marketing & Email Agent worked perfect with me and helped me with validation !

TLDR: If you want to have a company tell you how to run certain aspects of YOUR COMPANY when you reach out for support, please use this app. If you DO NOT WANT the ability to control WHO you send texts to and what they say, please DO use this app. My frustration in Context:
Absolute trash. I had (and am still having) a miserable time trying to simply UPDATE a small group of 17 customers with an order update SMS. I added $20 to my account and and proceeded to carefully craft the message and send it. It took me hours to get everything setup to do this and import contacts from Shopify store. Once I go to send the 17 messages, THEY ALL GET BANNED and unsent. It tells me that the messages were sent successfully after i finished composing the campaign and sent it, but in the status page, it just shows the word "BANNED" repeatedly. Upon contacting support, one agent began to knit-pick my checkout page saying that it "Should contain a box allowing customers to opt into text message updates and promotions" instead of my current setup of allowing customers to optionally "enter a mobile number for sms updates". After half hour of going back and forth with him, YES, he continued to insist this was the problem and refused to acknowledge the actual problem with the platform. The SECOND attempt at support, a different agent told me that something was causing my account to be banned (even though they had no trouble collecting my money and holding it), and that she would need to escalate this matter to a higher level of support and I'd get a response in a couple of days. I told her this was not an acceptable resolution for me and I would give her until the end of day to come up with a solution OR i would be moving to a different app for SMS sending and leaving a review with my frustration. (Her time has passed and I have not received a solution, so here I am) To summarize, if you want to have a company tell you how to run certain aspects of YOUR COMPANY when you reach out for support, please use this app. If you DO NOT WANT the ability to control WHO you send texts to and what they say, please DO use this app. screenshot here: https://imgur.com/a/PUlL7jo

smsbump review

I've just started using SMSBump and my first impressions with this company have me shaken up! They are super amazing I've never had a staff member of a company give me a call back within minutes of submitting a callback request. They also have countless amounts of videos that will explain how to use the service to the fullest power. If you are looking for a reliable application with a dedicated staff team that will guide you through the process this is the app!

Mylene helped us in out inquiry. The app is pretty good as well. There was just a glitch last Saturday.

Very useful application. The support is very good, specially Djan which helped me ! I recommend everyone to use this app

Custom service is great and fast specially John D I recommand :))

PL is great at their service. Provides simple steps for me to follow and very easy to communicate with

Hi name Carolynne Vaughn I just started BCDAYS at gdragon.us for artists I designed what I see in the world and I paint it and create it and put on T-shirts I'm going to miss craziness again thank you

Excellent service! Highly recommended for their prompt response, professionalism, and efficient solutions. A top-notch experience