Yotpo Email Marketing & SMS

Jay was a perfect support. 10/10

Using SMS Bump has been a fantastic experience. Their support team assisted me impeccably during the account verification process, promptly answering all my questions and resolving every issue with great professionalism. Thanks to them, I was able to complete the verification in record time, allowing me to make the most of all the app's features. I highly recommend SMS Bump to anyone looking for an efficient messaging service and exceptional customer support.

A big thanks is for Marnie E.

Thank you so much Melvin for the incredible help in setting up my SMS! I highly recommend Yotpo for SMS!

Marnie was really helpful in getting us set up with SMS verification, especially when it came to amending terms of service and privacy policy. Marnie was speedy and very helpful 10/10

Regie was extremely helpful in the verification process for my toll free number. This app has helped my business significantly and I highly recommend it to business owners, especially new ones.

Great support from Regie C. Resolved my issues quickly with good communication. I've just started using Yotpo, and so far it's looking great.

The app seems to work well, just takes a little time to get everything syncing properly. I had a few flows that weren't "flowing" and John D. was very helpful in getting these working again. Thanks!

Quin was also very helpful and patient working through some bugs. Apparently the tiktok pixel on chrome can make yotpo buggy. Pro tip for anyone that is experiencing the same issues!

Needed to verify my account before use, which seemed stressful but with the help of Joann C, it was quick and easy and resolved within 15 minutes!

SMSBUMP is very easy to set up and integrate with Shopify. Having SMS campaigns along side email campaigns is very important for business to stay connected with their customers. The standalone Shopify platform is deficient in this area. I assume because of the costs involved to send SMS. SMSBump allows me to customize my text message campaigns to suit my needs. The only feature that is missing is an iOS/android phone app to connect with the SMSBump chat feature so that when customers reply to my texts I can get notifications to my phone and quickly reply. Right now you can only get notifications by email and use a web app which is not as convenient for me. The Shopify chat app is a good example of a phone app that Yotpo should mimic for SMSbump chat feature. I spoke to smsbump representative PL to submit this feature requests to the Yotpo team. Hopefully it will be added to the roadmap for a future release.

Awesome chat support by AJ T. I installed the app yesterday and contacted support but did not get much help initially, possibly I contacted them outside of their working hours. However, when I tried again today, I was totally blown away by AJ T's assistance. AJ helped me to customize my SMS flows for the countries that I am serving and in accordance to Shopify's best practices. AJ has also been very patient throughout. I feel much more confident now to get started with SMSBump. Thank you!