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Quin demonstrated exceptional customer service skills and helped me with all of my queries. I would 100% recommend Quin for any customer service inquiries. 10/10
This application is really great, it allows great possibilities and the customer support is extremely attentive and present.
A special thanks to Reggie from customer support who did everything he could to solve the problems I was facing!
They were very helpful, i got fast answers and also they easly solved my problem. Moreover they gave me tips about changing my account settings.
Support was great, I spoke with Don and he was very patient and supportive. Keep up the good work. Thank you
this app seems like a nice app, i didnt try it yet but when i look at youtube videos people making huge profit, so its worth to try! let´s make profit
I had an issue with failed sends but Marnie from CS was fast and helpful to find the issue. I appreciate the quick response time.
Thank you for sharing your thoughts with us!
Very responsive and helpful team.
Thanks again Quin for sorting my problem out!
Highly recommended!
It's so helpful for reducing abandoned checkouts at a massive rate. Also, there is chat support for 24 hours which is so rare for a Shopify app. SMS Bump is really the best app you can install on your store for sending automated messages
We have sent 47 messages
14 send
33 failed !!
By the way, they even charge money for failed messages!
Hello,
I’m really sorry to hear that you had this experience!
Your messages go through several touch points before reaching your customers. Failed messages may occur due to invalid phone numbers, destination rejections, routing errors, or even carrier level content blocks.
Unfortunately, I was not able to locate your account in our system to determine what may be been the case here, but please reach out to us at support@smsbump.com and we will be more than happy to assist you in resolving this issue with highest priority.
We hope to hear back from you
Kind Regards,
SMSBump Customer Care
In regards to my first review. One of their support agents promised me to get my toll free number working for US marketing ASAP. It's now been 5 days and no updates on the case whatsoever which makes me pretty unsatisfied. Hope they'll help me out as promised.
Amazing app. Very good, reliable and helpful support. Shout out to Quin (support agent) who helped me set up everything seamlessly.