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SMSBUMP a vraiment changé ! SAV inefficace 10 jours d'attente et problème toujours pas résolu ! les séquences du FLUX ne fonctionnent pas ! donc SMSBUMP TOTAL INUTILE !!
I am not getting the support I need. The tickets have been been closed with no resolution.
We're sorry to hear that you've experienced issues while using our app. Our team has been in contact with you and we've resolved the issue. If you're still experiencing issues, please let us know.
There are lots of minor Bugs in the SMSBump, That will loss your huge amount of money if you are not aware of it. I found while working with my SMS and Email Campaigns. There is product fetching issue, Image Preview issue, Conflict with the same categories products images issue, etc. Very Poor Support Team Service, they don't give estimate time to solve your issue. and Technical Team look like highly unexperienced to solve the Bugs. Always told me our R&D team is working on it. It's Been 30 days and they gives same answer that our team is working on Bugs. Totally Not recommended. Star 1/5.
This app is really ridiculous, they charge 3 times for one Abandoned cart reminder, I will not use it again. be careful for new buyers, please read them help center carefully, you may be charged many times.
Hello,
Thank you for reaching out.
I apologize for any frustration caused. I can see that my team has reached out directly to further review your feedback. Often times the cost per message can fluctuate based on the character limit reached per message. We are happy to further break this down for you.
We look forward to hearing back from you so we can work towards swiftly resolving the trouble you have outlined.
Kind regards,
SMSBump Customer Care
Poor customer Service.... App sent 3 texts in error and charged me 3 times t $90 a piece! They acted like it wasn't their fault......i wish i had a screen recording.... use another SMS app
Hi there and thank you for your feedback!
Stoyan here from the SMSBump team. I am sorry to hear that you had such an experience with our app. From what I understood, a campaign was scheduled more than once, and this is what led to the issue that you are reporting. A member of our team will contact you to resolve this for you. We will be happy to help and also provide you with more information on how our product works and how you can benefit the most.
EDIT: From what I understood, our support team has reached out, talked with you about the issues you had, and they were resolved. However, we did not receive a reply since then. Is there something else we can help you with?
EDIT 2: We've tried to reach the customer more than once to ensure everything is working as expected, however, we don't have a response as of July 2nd.
EDIT (17th AUG): We are still waiting for feedback from the merchant.
Rip off, Their prices are ridiculously high. I do not recommend them. Also their interface is terrible. YOTOP is scam
Be really aware of this app. They activate subscription even if you didn't sign for and when you contact the support they refuse to refund. My story 0 SMS send = + 100$ bill. Save your money, use another app.
Hello there! Stoyan here from the SMSBump team.
I believe that there is some confusion here. We (and basically every Shopify partner) do not have the ability to activate a subscription without explicit consent from the merchant. This is all regulated by Shopify. With that said, you either activated the subscription yourself or someone did it on your behalf.
With that said, If you decide to try our app again, feel free to contact our 24/7 live agents who can answer every question that you may have.
I REALLY wanted to like this app, because the features like segmentation and Klaviyo integration look awesome. However - I am very tech-savvy and after installing it properly, I realized that for weeks the app had not been collecting subscribers from checkout or sending abandoned cart reminders!
This has lost me a lot of potential revenue =(
I have contacted support twice, with no resolution as to why it's not working for me.
I've just switched back to Postscript.io and without any tinkering at all, it is successfully collecting subscribers for me and sending abandoned cart text reminders for my store.
We REALLY wanted to help this client. We tried to get in touch about 12 times on multiple channels. Email, FB and no response.
We had our team check and unfortunately all issues were due to the fact that he had a modified checkout. Something he did and it seems the app recommended did custom for them. Unfortunately after telling our findings and being promised a staff account the customer never responded. Its been 2 weeks now and it seems the customer just does not want to respond back.
Also the bad part about all that is that the customer's checkout is not TCPA compliant. Not sure who set it and how and why messages are sent at all when there is no explicit consent. For anyone reading this be very careful as this is how you may get in trouble!
Entirely too expensive for what’s sent- very poor customer service that never responds to messages and stole my money when I uninstalled, claiming even though I paid $20 in my balance, they wouldn’t refund what was left when I closed my store. Which is written nowhere in any policy and they couldn’t show screenshots of proof either. Go to loyalshops instead- it’s free and customer service FAST and excellent.
Be careful of this app, support is horrible too. When asking for a detailed list of the spending, they will just ignore you or ask for more of your information which have nothing to do with the problem you have.
App didn't even work properly, customer couldn't use it and then had double the work.
Thank you for taking the time to share your thoughts with us — we apologize for the inconveniences. Our team has reached out to you a few times to help rectify this issue, but we have not heard back. We'd really appreciate the opportunity to make things right.