Yotpo Email Marketing & SMS

Absurd cost, they consider an order converted even only due to send the SMS, the real sales (opened SMS and discount codes used) is too smaller that not worth this app taxes. I just noticed 400 dollars spent in this month but i have just done 100 orders this month, i don't know why this app spent this much and it spoiled my profit!

I would not recommend this app to anyone. I switched over months ago to use their new email marketing software. After 3 months of using it, they were never able to fully import my email list. I went back and forth and eventually never received any help from their "tech team." I also had a problem where my links in my normal-sized links (which led to my website) in my emails would turn into massive page-long links that would direct people to an error page. No one at yotpo could figure out how to fix it. Then I started having problems with the DNS records not connecting to their platform. So I literally could not send emails for a week, with no help on the problem. Their support is helpful for really small things, but they frequently forward your problems to their "tech team" which is actually a black hole, and no one ever responds.

I think their SMS is probably fine, but whatever you do, do not switch over and use email no matter how great they make it sound.

Reset password does not work. Extremely annoying and if you own multiple stores they make you bind everything together which is also another issue

Et selskap som lurer sine kunder med priser som ikke stemmer.
i sine sider så sier de at SMS til Norge vil koste ca. 0,0105 men i realiteten så tar dem nesten 4$ pr SMS
Lureri

If you don't intend to help, don't think any one has forced you to have an app here. Why don't you just close down?
It's been twice that I spoke to you guys, they say checking your profile and totally disappear. What nuisance is this?

Been using it for about 3 months, sent few 1000's recover sms's and suddenly stopped working. The sms's stopped sending to customers. I contacted support to help us solve the problem and she just didn't understand me, maybe support don't speak english, i only received copy-paste messages that weren't answering my questions. I felt like she was joking with me. Not okay to judge a whole company by 1 person, but i can't stay without sms recover so i'll have to find another app.

not compatible for PAKISTANIS as it charges pkr 109 per sms.

I used this app to send text marketing to my customers. This app is absolutely inefficient. I paid for texts to be sent to my customers and the texts never went through. I contact the support team and they told me they were having technical issues but could not provide an alternative solution. It takes tech support at least 20 mins to respond to your LIVE CHAT messages even after you can see they have read the chat. Very slow and INEFFICIENT. Don't waste your time on this app...very frustrating experience. I also used this app to send abandoned cart text messages and for the first time ever, my abandoned cart recoveries hit a low of 5%. My recovery was always at 7% or higher. SMSBump is the worst!!!

Don't expect the automation to work properly. Once you run into the malfunctions don't expect customer support to be helpful. They hardly know how their own app functions and never actually fix the glitches in the software.

Today we install app in our shop and after we upgrade to paid plan we see they remove our shop from app,so i really think they are a scam taking people money and witour reason they remove our acces.
PS: We did not send any email or sms they just take money.