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Tried moving over from Klaviyo and had the worst experience and worst customer service I've ever dealt with (John D.). Would not recommend at all
We’re truly sorry to hear about your experience and understand your frustration. Our goal is always to provide the best possible support, and we regret that our support representative was not able to meet your expectations. We’ve reviewed the session, and while we believe there may have been some misunderstandings, we recognize that your frustration wasn’t addressed quickly enough. We’ve since reached out to offer further assistance, and we’d love to connect with you to resolve any issues. Your satisfaction is really important to us!
I swapped to Yopto after being sold on a more cost-effective solution for email marketing from Klaviyo. Take my review as a warning that cost-effective doesn't mean equal efficiency. Yopto lacks in integrations I had previously with Klaviyo and so far I am pretty disappointed I made the swap.
To make it worse, the system glitches all the time. Literally, I can't get it to load on Chrome or Safari consistently. So half the time I am fighting with my browser just to even access my email.
If you're thinking about it, just don't do it.
Thank you so much for taking the time to meet with us and share your feedback. We truly appreciate you giving us the opportunity to address the issues you were facing and are happy to see you are using our product again. Your input helped us identify and resolve the problem, and we’re grateful for your patience and collaboration throughout the process.If you ever need anything else or run into any further issues, please don’t hesitate to reach out. We’re always here to assist and ensure you have the best experience possible.
Thanks again for your feedback and for being a valued customer."
Tech Support is the worst and after 4 weeks they have never fixed the simple issue as to why I cannot see conversion details. They NEVER accessed the Shopify Store after requesting access, and I could not segment, and had no analytics data.
SMS marketing accounts for roughly one-third of our monthly sales. Being forced to “blindly” send marketing messages without conversion data or the ability to segment has significantly impacted our business. This situation was far more than an inconvenience—it directly affected our potential revenue.
To continue with Yotpo would only result in further harm to my business, so I’ve made the decision not to renew or continue with their services.
Thank you for sharing your feedback with us. We’re really sorry to hear about the challenges you’ve encountered.
We recently reached out to you with a potential solution and completely understand if you didn’t have the chance to explore it with us. We’re still here and would love to assist you if you decide to revisit it in the future.
Thank you again, and we wish you continued success with your business!
Do not use Yotpo as they have shady business practices and poor customer support. We made a big mistake signing a yearly contract for Yotpo SMS, Reviews, UGC, and Rewards.
1. Yotpo offered four free months of services by signing a yearly contract with them but still charged us $5,245.80 USD for the most recent quarter when the free months were supposed to begin (at the end of the contract). This is explicitly stated in our contract with them. When I brought this to their attention, they said they'd look into it, and it has already been weeks without an update.
2. If you use Yotpo SMS there is a "reloadable" balance to fund your messages. However, it turns out according to their terms of service this reloadable is nonrefundable, even if you stop using Yotpo for SMS. We currently have $5,681.42 USD in that account which is now just "Yotpo Bucks". I understand this is in their terms of service, but it is simply an unethical business practice.
3. If they try to sell you on the benefit of having an account manager with them just ignore it. Their account managers have a high turnover rate and hardly get back to you.
Don't make the same mistake as us as it might cost you $11,000 as it did for us unless we enter litigation. I wish Shopify had higher standards and considered "terms of service" and customer support before approving an app into their Certified App Program.
The plugin does not work proprely !
specially on the most important thing : abandoned cart workflow stopped to work on 26/10 for no reason !
And "Melvin" from support has no idea how their tool work so i wasted my time trying to explain to him how it's own software suppose to work.. but he keep driving me on none helpful information.. so bascially no way to make it work..
Thank you for sharing your feedback, and we’re really sorry to hear about the frustration you've faced. We’ve already looked into the issue with the abandoned cart workflow and provided you with a solution, but we haven't heard back from you yet. We genuinely want to help and even offered to set up a call to assist you further. Please reach out if you'd like to revisit this, we're here to make sure everything works smoothly for you!
HORRIBLE APP & WORSE CUSTOMER SERVICE. Their email editor is very glitchy. Which was disappointing after spending 3 hours setting everything up. When you go to edit text or email messages the editor wont let me add emoji's and will put my texts in random places. I cleared my cache, restarted my computer and all to have tech support tell me to use a different browser... um excuse me? I use the same browser (chrome) for ALLL other shopify apps so why should I have to use a special one for a app rated 4.9 stars? I gave up and wasted my time with this. Don't recommend because even if the editor works on your browser tech support is no help
We’re really sorry to hear about your experience. We tried reaching out to you via email to assist you with this, but haven’t heard back yet. This definitely isn’t the experience we want for you, and we’d love to assist you further. Feel free to respond to us anytime and we're here to help!
ABSOLUTELY USELESS , DOESN'T WORK, THE SUPPORT IS ALSO NOT AVAILABLE AND THEY CUT AND CHARGE MONEY AND THE APP DOESNT WORK
We’re really sorry to hear about your experience. Our app is working as intended, and we’ve tried to reach out to you to offer assistance and set up your account to meet your expectations. Please feel free to get in touch with us anytime and we’re here to help and ensure everything works smoothly for you!
Worst customer service I have ever experienced. It looks like they hire people with no experience or knowledge about their product to talk to you.
I am not hating, I am just talking about my own experience. No help whatsoever, they don't even care. Why have support if you can't support it?
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and appreciate your honesty. Our goal is always to provide the best support possible, and we regret that we didn’t meet your expectations.
We did attempt to reach out to clarify any misunderstandings and offer further assistance, but unfortunately, we haven't heard back yet. We would love the opportunity to make things right and address your concerns. Please feel free to reach out to us at your convenience so we can better assist you. Your satisfaction is important to us, and we’re here to help.
Not able to send sms campaign to 128 customer. it has been an hour and 0 sms were sent.
I was running a midnight sale but it went to waste
We understand how important your midnight sale campaign was, Our team made several attempts to reach out and offer assistance, but we haven’t heard back from you yet. We're always happy to help and want to ensure everything runs smoothly for your campaigns. Please feel free to connect with us anytime, and we’ll do everything we can to resolve any issue.
They scammed us with a flow that started wasting a lot of money when they convinced me to set my payment method in automatic. Don't trust them, because the amount that is spent on your account is not updated until days after. You can end up losing a lot of money with this app and their tricky support team.
Thank you for sharing your concerns. Over the past few days, we’ve had productive conversations to address each of your points, and I’m glad we’ve been able to clarify the misunderstanding about how the feature works and resolve the concerns you raised along the way. We take all feedback seriously and strive to ensure a smooth experience for all our customers.
We’re happy that you’ve decided to continue using our services, and we’re committed to supporting your business along the way. Should you have any further concerns or need assistance, don’t hesitate to reach out. We’re here to help!