Avaliações (8 348)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
27 de novembro de 2024

Marnie was such a great help. I was able to get the help I needed right away and also learned a little something new. Greatly appreciated!

WISPER COUTURE
Estados Unidos
Aproximadamente 2 anos usando a aplicação
18 de dezembro de 2024

Just installed the app and wanted a little help with the flows setup. I was helped by Marnie who was very nice and helpful. So far so good.

TOYBOX
Chipre
6 meses usando a aplicação
14 de janeiro de 2025

The product review section has been great so far. I just contacted Marnie for help adding Yotpo to my website for emails and flow. She was very helpful!

Orphaned Wool
Estados Unidos
Aproximadamente 1 mês usando a aplicação
23 de janeiro de 2025

I have been using this app for the past two years, the sms campaign part of things Is a complete scam. Recently I’ve noticed that the campaigns aren’t being sent to my customers and the app is overcharging for messages sent. I’ve reached out each time and a ticket is created with no resolution and broken promises. I will be moving to a different app.

SNNUDE
Estados Unidos
Quase 3 anos usando a aplicação
Questão respondida por Yotpo - Email & SMS 25 de fevereiro de 2025

We're sorry to hear about your experience, and we truly understand your frustration. After reviewing the campaign, we found everything was sent as expected, with some ...

26 de fevereiro de 2025

I had an issue with not being able to respond to a customer message. I got a customer service person within minutes and the problem was fixed in seconds. Thank you!!!

The Leavened Box
Estados Unidos
30 dias usando a aplicação
3 de fevereiro de 2025

I reached out to have my TFN verified. Jay helped me resolve this issued within 4-5 minutes. That's great customer service. Jay was very nice and helpful.

My Sister's Keeper Boutique LLC
Estados Unidos
Quase 3 anos usando a aplicação
6 de fevereiro de 2025

Great app and great support. We use it on all our sites for SMS.

Quin was incredibly helpful and quickly helped us resolve a small issue we had. Highly recommend.

ibigboi
Estados Unidos
2 meses usando a aplicação
9 de fevereiro de 2025

The app purposely reports fake ROI data to incentivise you to spend more on sent emails. When we contacted them showing fake ROI reports on orders that were included in results despite having nothing to do with sent email campaigns they only said that they could not provide information on how the data is calculated and closed the ticket.
We're reporting them for a gross violation of the Shopify ...

Babylove.ie
Irlanda
5 meses usando a aplicação
Questão respondida por Yotpo - Email & SMS 18 de fevereiro de 2025

Thank you for meeting us earlier this week and sharing your thoughts. We greatly value your feedback about our attribution model and we will continue to develop and improve ...

21 de novembro de 2024

"I had a fantastic experience with Yotpo's support team, especially with John D. He was incredibly knowledgeable, patient, and quick to resolve my issue. John went above and beyond to ensure I fully understood the solution and even provided additional tips to optimize my setup. It's rare to find such dedicated and efficient customer service. Thanks to John D and the Yotpo team for making the ...

Pluukz
Países Baixos
Quase 2 anos usando a aplicação
25 de janeiro de 2025

Veri kindly customer service. I chat with Joann and he is very good boy. Thank you for support. Have a success with your business

Pazaruvay Izgodno
Bulgária
Mais de 1 ano usando a aplicação