Avaliações (8 195)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
Editado a 6 de junho de 2023

Joann was very helpful and has let me know when the issue will be fixed. I trust that she has it covered and will be able to figure the whole situation out. 10/10 she has solid customer service. Thank you.

PSYCHOPATHIC
Estados Unidos
20 days usando a aplicação
17 de fevereiro de 2023

PL, was so nice and helpful! She is such a doll, thank you for everything! <3 I recommend this app 100%.

Crystal Synergy
Estados Unidos
20 days usando a aplicação
Questão respondida por Yotpo - Email & SMS 24 de fevereiro de 2023

We appreciate your feedback, thank you!

9 de março de 2023

thank you so much my I received Lord as my customer service rep today and i was walked through the steps i need very kindly. lord was very patient and sent me all the links i needed. thank Lord

BLAC PLAGUE
Estados Unidos
20 days usando a aplicação
8 de abril de 2019

I used the app to help me increase my reach with my customers and save me time. So far so good! Thanks fro this awesome tool. It is easy to use, has helpful videos, and allows you to test what you create before sending it to customers!

MILANBLOCKS
Estados Unidos
Over 1 year usando a aplicação
13 de maio de 2023

I have multiple Stores and SMS Bump is always my go to!n Easy integration, setup and campaigns. I also love that I can bring subscribers into my Shopify store and they auto sync!

TNCFL
Estados Unidos
20 days usando a aplicação
13 de outubro de 2022

Excellent service! Their support helped me set up my account fast and easily! It is a user-friendly app. Thank you!

Relief The Pain
Canadá
20 days usando a aplicação
8 de abril de 2019

User interface is nice. I hope it will increase our sales. Will comeback soon to review again.......

Citron Dubai
Emirados Árabes Unidos
Over 1 year usando a aplicação
23 de maio de 2023

I just used SMS Bump for the first time and the support was exceptional! Joann C was very helpful and replied really fast! That's the support every business needs :)

BabyShack
Reino Unido
20 days usando a aplicação
19 de julho de 2020

Terrible app, it also kept charging me when I tried to turn it off! I have reached out to customer service multiple times without response!

Knife Depot
Estados Unidos
Over 1 year usando a aplicação
Questão respondida por Yotpo - Email & SMS 27 de julho de 2020

Hello there! Stoyan here from the SMSBump team. I am sorry to hear you didn't have a more positive experience.

We checked your case, and it seems that you were automatically charged mainly because you left the Auto Recharge option active on your profile. We've contacted you a couple of times to show you how you can disable it. We even disabled it manually on our side, so you don't get charged additionally.

In addition, we've contacted you so you can get a refund on the money that was not used. However, as of now, we've not received a response.

We look forward to resolving all your issues and if you are willing to continue working with us, we will be happy to show you how yo can get the most of our app.

Regards,
Stoyan from the SMSBump team.

EDIT (4th AUG): We've contacted the customer and explained the situation, we are waiting for feedback from them.

EDIT (17th AUG): We are still waiting for feedback from the merchant.

15 de março de 2019

i used thi app. i really like how is dose SMsbump. Perfect app nice . Gold. This is gold. Thank you, good sir! earned yourself a subscribe!

lifecosy
Vietname
20 days usando a aplicação