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L'agente che mi ha assistito (Gabriele M) è veramente bravo nel capire il mio problema e risolverlo!
Thank you for sharing your thoughts with us!
I used the app not as marketing tool to contact customers, but to notify staff/admin via SMS of new orders. No intent at all to contact customers. To activate the app, they need to manually verify your site to see if the GDPR notes have been added on your site. That’s quite good- if you were going to contact customers in the first place.
I couldn’t activate it because support (Angelica) said the app is mainly used to contact customers, and therefore I needed to make changes to my site for GDPR compliance (eg, opt-in, privacy, etc). I tried to explain that I do not plan to use it at all to contact customers. Further, I specifically do not want to add those language on my site because I don’t want to mislead my customers into thinking that I would actually contact them for marketing purposes.
The support person kept going in circles about the app being mainly used for marketing, and I kept trying to explain that I would only use the notification for admin alert to process orders. They do have that functionality to alert the admin only, so why are they asking me to also use it to contact the customers when I don’t want to use it in that way?? It was so weird how they basically force you how to use the app, and that you cant use the app for internal SMS notifications only. Even if they have that functionality.
Until now I’m still baffled.
Hello there!
Thank you for the review. I believe that our team has already reached out to you and hopefully, all questions that you have will be addressed.
Mylene was a great help in setting up my account! The app has great tools to make running ads easier.
excellent support and very patient staff. I love the they handle the things with great ease and care.
Customer service is excellent. Fast to respond and knowledgeable. Screenshots are helpful with problem solving as well.
Thanks for your feedback, we really appreciate it.
the customer support has been amzing. from startup to finish they were quick to respond and validate my account
Yes, our support team is the best! If you do have any additional questions, feel free to reach them at any time. They will be happy to help!
Un support exceptionnelles avec Don qui a su répondre à mes questions et m'aider super rapidement !
very helpful coustomer service, i enjoy to use the service and it is good value for money, and i would recommend it to other users of shopify for sure. Thanks for your support and i will be using the app for a long time to come
Great help, very nice people not dealing with some robot. A thanks goes out to Angelica for verifying my email.
Angelica was so amazing and professional and guided me step by step and now im ready to go. well done