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This app is just perfect :), really easy to use, the conversion rate with sms bump is really high so 10/10
Great app with a lot of features. We mostly use for SMS and couldn't be happier with it. Not problems so far.
Wow!!!! Today is my first day using the app and it has been great. Clean templates with nice and easy ways to customize for my brand! Keano M. (and others) have helped me out all day today with questions LIVE. Even during this busy ecommerce week they are quick to solve my questions!
customer support during setup was very friendly and helpful. Only after setup i found out that i was paying 0.32usd per sms instead of 0.16usd. (country outside of US. )
Turns out a text message is just 160 Characters and this includes links and unsubscribe info. So basically you always pay for more then 1 text message.
All in all its been a waste of time to set this up, with these costs we would pay thousands of dollars every month to use this service.
For US companies the costs will be much much lower, but keep in mind that the costs will not be the same as advertised on their pricing page, quite dishonnest marketing.
Thank you for your feedback — we're sorry to learn that you're experiencing issues with Yotpo SMS. Our team has tried contacting you, but we have not heard back. We encourage you to reach out to our team as soon as possible so that we can help.
Very helpful and told me what exactly I needed to do in order to get what I needed to get done done.
Customer service is amazing, hit up live chat for some help and got an answer immediately! Joann really helped and was very patient. Awesome!
Customer Service was fast and friendly. Princess S helped me validate my account so I can send SMS review requests for my Shopify store at https://hughesexchange.com . The App has a lot of campaign and flow options to choose from. Good usability, integration, and marketing resources. Thank you!
PL was really fast and helpful and immediately got me setup! It was great to receive the exact expectations from you guys as far as privacy and settings goes too!
I signed up for the service today and had some questions. When I reached out via chat, Customer Service was great! Joanne C answered all my questions quickly and to the point.
Great App, I've been using it for a couple of years. 20% of my income comes from sms abandoned cart flows.
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