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A way too expensive and not worth it and definitely not worth the investment. I wish I elected Yotpo competitor, same price, and much much better customer service and all customer service is located in the USA.
I need to aware all the customers right there, This company is absolutely fraud and they just concern with money. I have subscribed their $49 plan and they are deducting $3000 from my card without my approval. Now I am going to Peruse against this company and also opening a dispute in Shopify so that they delist their App.
Hey, Jaillene from the Reviews team here 👋
Thank you for sharing your thoughts with us.
We would never deduct any kind of payment from your account without your consent. After looking into your account, we were able to confirm that your brand signed up for our annual plan which auto-renews each year.
We've tried reaching out to you on several occasions, but have not heard back. Please reach out to your client success manager to learn more about our pricing and packaging offerings.
Not happy. Yotpo limits you and is always nagging you to upgrade. They actually flat lie to their customers. Our review emails were stopped for some reason and they said "Upgrade to continue" and we were thinking "What?!" They then said that we had exceeded 50 sales this Month. Well we checked our system and in the Month of May we had only 27 sales. NO WHERE DOES IT SAY 50 SALES IN 30 DAYS, they said FOR THE MONTH. They always limit you with FREE apps but we pay to have this service and now they want more money and then what? MORE MONEY again later? No thanks. Find another review system.... we don't do business with companies with no integrity.
Firstly, we want to apologize and thank you for sharing your experience.
In our free plan, Yotpo offers up to 50 orders for 30 days. That 30 days starts right when you join Yotpo. If there was a source that did not make this clear - please do let us know and we will fix it immediately.
We tried to reach out. If you would like to get in touch, we'd be more than happy to try to help. Thank you again for your feedback.
the widget is broken again.........and got no help again ....:(
the reviews should be updated by us or if need to be deleted ...we can't even delete on the back end the review what you guys uploaded 3 times by mistake ..... not sure how long I wanna stay with you guys it's very bad......
Thank you for taking the time to leave a review. Firstly we'd like to apologize for any inconvenience. Please know that we completely understand your frustration. Louanne, our support team representative, has already reached and she's doing everything she can to assist you. As far as we can tell she's now working on your imports, but your feedback and satisfaction are extremely important to us so please feel free to reach out to us again if there are any lingering issues.
Free plan is convenient way to gather some reviews but beyond 50 reviews you'll be looking at absurd pricing (min $5K annually) with no way to trial the premium features. They may be great but I'll never find out since there is no trial.
Primary beefs
- Annoying that prices aren;t stated on an available page, you are forced to take a sales call
- Prices are presented as monthly, but since they only bill annually, I perceive it as a smokescreen to real pricing.
- No trial - If the product is so great, why do I have to spend nearly $5,000 ($399 monthly X 12) to “test” ROI?
- the free version does not do anything I can't do with competeing low cost software, so I would suggest you start with something else rather than switching when you hit 50 reviews
Downloaded the app to check if it's the right fit, however didn't end up installing. Without asking anyone to do so, this app sent unedited blank review requests to almost 100 customers last night. Absolutely fuming.
Thank you for taking the time to leave a review. We're so sorry to hear this and absolutely understand your frustration.
To try to help our customers generate the most reviews, we offer 200 extra automatic review requests to get them started. That said, we understand this doesn't work for everyone. Please know our team is aware and taking this into consideration as we continue to build out our product roadmap.
Our team has also reached out to see if there's anything we can do to help.
Thank you.
App is flakey at best. Consistently disconnects from the store, and spams our customers non stop with the same email
Extremely hard to use. I upgraded then down graded to the free plan. So stressed out using. I dont know why it has to be this difficult. and its like you read the instructions but it tell you nothing. Customer service was helpful but the app is too hard to use
Ridiculously overpriced. $400 / month just to be able to integrate with google shopping (regardless of how many orders). I wish i had known this before getting set up with free version. Don't mind paying but the cost is way too much compared to good alternatives. Now need to switch. Wish i had read the reviews prior.
Thank you for taking the time to leave your feedback. We absolutely hear and sympathize with your frustration about not being able to have access to some of those features. A support agent has reached out to you to try and resolve this matter, but we have not heard back. However, we have transformed our plans and pricing and our premium features are now more accessible than ever. We encourage you to check out our new plans or reach out to our support and we'll be more than happy to assist you with finding the right plan for your brand.
Yotpo is very deceiving. We have numerous shipments we make for sample orders (zero dollar), and numerous wholesale orders to hundreds of national chain outlets, where there is NO email provided for the orders. Yotpo charges you for fulfilled orders, not per emails sent for reviews, thus, you will be overcharged for every order you process. I discussed them charging based on email requests for reviews, and they stated they would implement that, that was 4 months ago. I have given up as I run out of "fulfillment credits", not requested review credits halfway through every month. Buyer beware! We have finally given up on Yotpo in lieu of a better review app that works better with google product reviews and charges based on their performance, not based on your fulfilled orders. If you choose to be charged for your fulfilled orders, even if half of those have no interaction with Yotpo at all, then feel free, otherwise, find another review app that charges you on their actual performance. Its like a marketing company telling you that their bill will be based on your overall sales only and not the effectiveness of their marketing. Its very deceptive.