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I had an amazing person "Nick S." He helped me today figuring out why my manual reviews were not being received and help me understand the CSV file. Problem solved! So grateful! Thanks so much!
I needed help getting my widgets to work and getting Stars to show on collection pages and Nick S was super helpful on the live chat and sorted it all for me!
Looking forward to collecting reviews now :)
I was struggling to migrate reviews from the old website to my new platform, Anne from Yopto has been my absolute saviour and an utter superstar! She did all of the work for me as I kept hitting obstacles and was happy to give me a huge amount of time to resolve this. Well done Yopto and especially Anne for your patience and attention to detail. Amazing! I would give you 6 stars if I could.
Super happy with App and customer service so far. The User generated content looks very promising. The automated features make it easy to use once set up.
Helped get set up with everything I needed. Simoun was a huge help and I am very satisfied with the service.
We had nothing but problems with Yotpo. Hyper expensive and constant "need to upgrade to get more features" led to constantly increasing our costs with little real reward. Customer service was not that great. We were desperate so we kept going back thinking that we must be doing something wrong since they have great reviews...but it was just not good in the end. At one point our review requests ...
We appreciate you taking the time to leave a review. We'd first like to apologize for any inconvenience you have experienced. We have taken your claims very seriously and ...
YOTPO has been great! Love having the reviews added to my site. I had a hard time figuring out how to install the "Rich Snippets" option- BUT I used the Yotpo live chat option and the Yotpo representative (PAUL! :) ) helped install that feature for me. I am SO very happy with Yotpo and grateful to have received so many wonderful reviews on my shop, thanks to their app. ALOHA!
Ed was really helpful with installing the stars on our shopify website. He answered my questions quickly and provided support in a timely matter.
Easy to use and install... migration from Magento was a breeze thanks to Dana's help with explaining what's required and providing the necessary steps to do so. Support response was fast, all my questions were answered clearly, and after sending the export file, the reviews were uploaded the same day! Was pleasantly surprised. Thank you! (2018)
Have dealt with the Yotpo support team a few times ...
Doner P was really helpful! I had a lot of questions and they helped me through all of them quickly and efficiently.