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I just install the app so I can't tell you how it works yet but I had problems with the installation. I reach out the support service and they are amazing! Quick, efficient and very kind. I recommend them!
I used the app with Magento and liked it. Trying to use it with Shopify, but can't get any customer support. Submit a ticket, wait up to a week only for them to respond with the same answer (click this article for help) over and over.
I don't think they have anyone doing real tech support, just someone checking e-mail from time to time to copy and past "standard responses."
Support was good when ...
I had quick question about the pricing difference from Shopify end the Yotpo webpage and Eduardo R answered my questions quickly with link explaining the details.
Great app! Really easy to use and looking nice on my store.
Katri
James is sooooo helpful for my store to resolve the problem, recommend him!
Yotpo is a great app and will recommend to my friends.
Kenneth John M. was of great help! We were able to export all of our Google Reviews and implement it into a carousel on our home page! Great app.
Amazing app with amazing customer service. Big emphasis on the customer service. Could not figure out how to do something and reached out and they helped me late at night to get what I needed done. Really appreciate having this app.
I can recommend this app, and the Free plan will be sufficient for small businesses. The level of chat support is also very high.
Yotpo reviews is a great choice!
Easy to use, looks appealing on my site.
Also, a big thanks to Pauline - she was immensely helpful to work with me to help install it properly and went the extra mile with customisation on my site, at no extra cost.
The customer service aspect is excellent, and the app works a treat.
Thank you immensely.
The support provided by this app has been disappointing. Numerous issues occurred after installing Yotpo, and the support team was unresponsive, taking more than a week to reply. When they did reply they were extremely unhelpful and bounced me from one support staff to another without fixing any of the issues. Even after the app installation, the plugins persisted, leading me to hire coders to ...
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