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One of the worst apps I've ever used in my experience on Shopify. Typically I don't leave reviews, but this was frustrating. The product was highly bugged and the interface was never properly updated. Customer service was excellent, and of course, I'm the bad apple of the bunch, but nonetheless, you can't overcome a bad product. UI/UX probably needs a major overhaul.
Thank you for taking the time to share your thoughts with us — we hear you and we apologize for the inconvenience. We're continuously working to improve our products so that our merchants can get up and running without any hiccups. Our team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out to our team so that we can help.
Live chat support team is phenomenal and the reason why I wouldn't switch away. very responsive and available.
Customer service experience was awesome - James responded quickly and went straight into our store to help us make the star reviews look good on one of our templates - thanks James!
Very convenient and functional platform. Well done. You are number 1)
I've done a LiveChat with an agent service (Manny) and I have had the best experience. Actually Yotpo help me a lot with my reviews
installed easily - support team followed up - all working well - it's great! many thanks Yotpo!
What else can I say that everyone else hasn't already? This service is perfection. If you are running an ecommerce store, you should have Yotpo.
Nick was ever so helpful. He went above and beyond, not only helping me with my initial issue but he fixed other issues that he noticed on my website. Great service, thank you Nick.
This app works nicely. Great support by Ed. I was having a problem with moderating the reviews, but that was solved by the support team
very smart app, but it's better if visitors could write review to a collection page.